Manager, Strategic Growth (Customer Success)

Clay; San Francisco (CA); Presencial; USD 180.000 - 260.000; Jornada completa

Descripción de la vacante

Clay in San Francisco is hiring a Manager of Strategic Growth to lead a team that acts as trusted advisors to our largest enterprise customers, helping them unlock the platform's full potential and drive meaningful business outcomes.

You will hire and coach strategists, own 1–2 strategic accounts initially, and design multi-year expansion plans. Partner with Sales, Product, Engineering and Marketing to influence roadmap, forecast KPIs, and evolve playbooks for scalable growth.

Formación

• 4+ years leading teams in customer growth or success.
• 8+ years in customer-facing roles (CSM, AM, etc.) at a B2B SaaS company.
• Proven track record of driving revenue growth and retention.
• Experience engaging with executive-level customers is a plus.

Responsabilidades

• Hire, coach, and lead a team of Strategic Growth Strategists.
• Own 1–2 strategic accounts initially and drive expansion.
• Partner with Sales, Product, Engineering and Marketing to align GTM strategy with customer needs.
• Forecast, track KPIs, and report on account health across the portfolio.

Conocimientos

Leadership

Enterprise accounts

Strategic thinking

Coaching

Cross-functional collaboration

Descripción del empleo

About Clay

AI is unleashing the biggest wave of company creation in history. Clay's mission is to be the engine those companies use to grow to their full potential.

About Clay

AI is unleashing the biggest wave of company creation in history. Clay's mission is to be the engine those companies use to grow to their full potential. Clay predicts the next best action for your business and then helps you take it. We started by aggregating the best data for B2B companies. Then, we built the infrastructure to run any personalized campaign on top of it, including emails, ads, landing pages, and workflows that make reps more productive. Now, we're building agents that can help grow your company for you. We're already helping thousands of customers — including Anthropic, OpenAI, Google, and Visa — go to market with unique data, signals, and AI research. In 2026, we raised a $115M Series D at $7.1B Valuation led by Wellington — and are on track to cross $200M in revenue this quarter. We also launched a $1M Scholarship fund for GTME Education.

Some Things To Know About Us

• Our community includes 17,000+ customers, 200+ integration partners, 125+ agencies, 50+ Clay clubs, and 30k members on Slack.
• Our culture is unique inside and outside of work. Our team members are also DJs, activists, writers, clowns, marathoners, skydivers, psychedelic therapists, social workers, and more.
• All employees can work with world-class coaches who specialize in creativity, management, and more.
• Our operating principles — including negative maintenance and non-attached action — guide our work. Read more about them here.
• Read about us in the NYT, Forbes, First Round Review, and more.

Hear from our employees directly on our Glassdoor page!

Manager, Strategic Growth

We're growing our Growth Strategy (Customer Success) team at Clay: the group responsible for helping customers unlock the full potential of the platform. Our mission is simple: we want every team to use Clay as their growth engine. As Manager of our Strategic Accounts team, you'll lead a group of strategists who act as trusted advisors to Clay's largest and most complex enterprise customers. You'll hire, coach, and develop a team that drives real business outcomes for customers, builds relationships at the executive level, and helps them turn their biggest GTM goals into reality. You'll shape how some of the most influential companies in the world use Clay to scale, and you'll own the strategy behind revenue growth, retention, and executive relationships across our top accounts.

What You'll Do

You'll build, coach, and act as a strategic partner to both your team and Clay's customers. Specifically, you will:

• Hire, develop, and lead a team of Strategic Growth Strategists who bring curiosity and customer obsession to their work.
• Build and scale a high-performing team, drawing on your leadership experience to set the bar for what great looks like at the enterprise tier.
• Foster a culture of accountability where people are encouraged to experiment and share what they learn.
• Own 1–2 strategic accounts yourself at first, so you understand the customer base firsthand and can lead from the front.
• Drive expansion pipeline across Clay's largest and most strategic customers. Find new growth pathways for your team through multithreading, new use case discovery, and deepening the value of existing use cases.
• Guide your team as they build multi-year account strategies, navigate complex org structures, and drive expansion within Clay's most valuable accounts.
• Support the commercial process from opportunity identification through redlines and negotiation, partnering closely with Sales.
• Coach your team on the product itself, helping them connect GTM ideas to what's actually possible, and surface patterns in product pain points to the right teams.
• Partner with Sales, Product, Engineering, and Marketing leadership to represent the voice of our largest customers and influence roadmap and GTM strategy directly.
• Own forecasting, KPI tracking, and executive reporting on expansion, retention, and account health across the portfolio.
• Build and evolve the playbooks and operating model for how Clay engages, retains, and grows its largest accounts.

What You'll Bring

We're looking for someone who combines senior strategic leadership, operational rigor, and real customer empathy at the executive level. You might be a great fit if you have:

• 4+ years leading and scaling teams in Customer Success, Account Management, or a similar customer growth function, ideally with exposure to enterprise or strategic accounts.
• 8+ years in customer-facing roles (CSM, Account Manager, etc.) at a B2B SaaS company, including meaningful experience managing large or executive-level accounts.
• A track record of driving revenue growth, expansion, and retention within an enterprise or strategic account segment.
• Experience navigating and influencing at the executive/C-level, with customers and internally.
• Genuine enthusiasm for coaching and developing people. You should get energy from watching your team and your top customers succeed.
• Strong relationship-building and communication skills, with the gravitas to operate as a senior stakeholder in high stakes situations.
• A systems-thinking mindset: you notice bottlenecks, build scalable processes, and push for continuous improvement.
• Technical aptitude and curiosity. You're comfortable digging into product capabilities and connecting them to business outcomes.
• Familiarity with the GTM space (not required, but a strong plus).