Enterprise Growth Strategist, Customer Success

Clay Labs; San Francisco (CA); On-site; USD 150,000 - 210,000; Full time

Job summary

Clay Labs in San Francisco is seeking a Growth Strategist (Customer Success) to serve as a trusted advisor for our largest enterprise customers and drive real business outcomes at scale.

You will own strategy behind revenue growth, retention, and executive relationships across a portfolio of top accounts, collaborating with cross-functional teams to maximize value and expansion opportunities.

Qualifications

• 6+ years in customer-facing roles at a B2B SaaS company.
• Experience managing large or executive-level accounts.
• Proven revenue growth, expansion and retention in enterprise segments.
• Ability to influence at executive/C-level with customers and internally.
• Strong relationship-building and communication with senior stakeholders.

Responsibilities

• Own a portfolio of Clay's largest strategic accounts with deep relationships.
• Drive expansion through multithreading and new use cases.
• Develop multi-year account strategies and navigate complex orgs.
• Partner with Sales, Product, Engineering, and Marketing to influence roadmap.
• Own forecasting, KPI tracking, and executive reporting on expansion and retention.
• Contribute to playbooks and operating model for largest accounts.

Skills

Executive relationships

Revenue growth

Relationship building

Systems thinking

Technical curiosity

GTM knowledge

Job description

Clay Labs in San Francisco is seeking a Growth Strategist (Customer Success) to serve as a trusted advisor for our largest enterprise customers and drive real business outcomes at scale.

You will own strategy behind revenue growth, retention, and executive relationships across a portfolio of top accounts, collaborating with cross-functional teams to maximize value and expansion opportunities.