Strategic Growth Account Manager

Automatic Data Processing, Inc.; Chattanooga (TN); On-site; USD 70,000 - 100,000; Full time

Job summary

Steam Logistics, located in Chattanooga, TN, is seeking a Business Development Account Manager to build and nurture client relationships, expand accounts, and collaborate with Rev Ops to monitor health scores and churn. You’ll present insights from market trends and generate client scorecards across our service models.

The ideal candidate has 2+ years in customer account management, plus 5 years in logistics or supply chain, and is proficient with Salesforce, Revenova, and CargoWise.

Qualifications

• Bachelor's degree preferred (related field acceptable).
• Minimum 2 years in customer account management or equivalent brokerage sales experience.
• 5 years in logistics or supply chain preferred.
• Strong organizational and management skills.
• Proficiency in Microsoft Office Suite, especially Excel and PowerPoint.

Responsibilities

• Client Relationship Management: Build and maintain strong client relationships to ensure satisfaction and retention.
• Revenue Operations: Collaborate with our Rev Ops team on monitoring Customer Health Scores and churn rates.
• Account Expansion: Identify and pursue opportunities for account growth.
• Client Engagement: Collaborate with brokers and business development teams to engage clients across service modes.
• Financial Issue Resolution: Partner with Accounting to resolve billing and financial matters.
• Quarterly Business Reviews: Conduct performance reviews, create custom presentations, and provide internal consultation based on account operations.
• Data Analysis and Reporting: Analyze market trends, share insights with stakeholders, track account performance metrics, and develop client scorecards using Steam's various technology tools.

Skills

Account management

Customer relationships

Data analysis

Sales forecasting

Communication

Education

Bachelor's degree

Tools

Salesforce

Revenova

CargoWise

Job description

Steam Logistics, located in Chattanooga, TN, is seeking a Business Development Account Manager to build and nurture client relationships, expand accounts, and collaborate with Rev Ops to monitor health scores and churn. You’ll present insights from market trends and generate client scorecards across our service models.

The ideal candidate has 2+ years in customer account management, plus 5 years in logistics or supply chain, and is proficient with Salesforce, Revenova, and CargoWise.