Strategic Account Growth & Relations Manager

Steam Logistics; Chattanooga (TN); On-site; USD 75,000 - 95,000; Full time

Job summary

Steam Logistics is seeking a Business Development Account Manager to drive client satisfaction, retention, and growth across logistics services. You will build strong relationships, conduct business reviews, and identify opportunities for upselling and expansion while collaborating with Rev Ops and brokers.

You have a strategic mindset, exceptional communication, and the ability to present insights and recommendations in a consultative manner to internal stakeholders and clients alike.

Qualifications

• Bachelor's degree preferred (related field acceptable).
• Minimum 2 years in customer account management or equivalent brokerage sales experience.
• 5 years in logistics or supply chain preferred.
• Strong organizational and management skills.
• Proficiency in Microsoft Office Suite, especially Excel and PowerPoint.
• Familiarity with Salesforce, Revenova, and CargoWise.
• Ability to analyze data and present insights effectively.

Responsibilities

• Client Relationship Management: Build and maintain strong client relationships to ensure satisfaction and retention.
• Revenue Operations: Collaborate with our Rev Ops team on monitoring Customer Health Scores and churn rates.
• Account Expansion: Identify and pursue opportunities for account growth.
• Client Engagement: Collaborate with brokers and business development teams to engage clients across service modes.
• Financial Issue Resolution: Partner with Accounting to resolve billing and financial matters.
• Quarterly Business Reviews: Conduct performance reviews, create custom presentations, and provide internal consultation based on account operations.
• Data Analysis and Reporting: Analyze market trends, share insights with stakeholders, track account performance metrics, and develop client scorecards using Steam's various technology tools.

Skills

Client relationship management

Data analysis

Presentation skills

Strategic thinking

Education

Bachelor's degree

Tools

Salesforce

Revenova

CargoWise

Job description

Steam Logistics is seeking a Business Development Account Manager to drive client satisfaction, retention, and growth across logistics services. You will build strong relationships, conduct business reviews, and identify opportunities for upselling and expansion while collaborating with Rev Ops and brokers.

You have a strategic mindset, exceptional communication, and the ability to present insights and recommendations in a consultative manner to internal stakeholders and clients alike.