Group & Convention Services Specialist

Mantra Group; Honolulu (HI); On-site; USD 45,000 - 50,000; Full time

Benefits offered by this job

Health & Wellness

Time to Recharge

Parking options

Team Member Dining

Uniforms provided/dry-cleaning

Travel discounts

Training & development

Community & culture

Job summary

Ala Moana Hotel by Mantra is seeking a Convention Services Assistant in Honolulu to coordinate small group bookings, liaise between the hotel and clients, and ensure contract terms are fulfilled. You will manage room blocks, deposits, rooming lists, and service details to ensure a smooth group experience.

The role involves close collaboration with Sales and Convention Services teams, with opportunities to grow in hospitality operations within a premier condo-hotel setting.

Qualifications

• High school diploma or equivalent.
• The ability to work accurately and independently.
• Highly effective relationship builder.
• Ability to communicate in writing to provide reports when requested.
• Ability to effectively deal with internal and external customers and employees with diplomacy.
• Proficient in Microsoft Office products (i.e. Word, Excel, Outlook).
• Excellent leadership, organizational, communication and interpersonal skills.
• Must maintain professionalism, sound judgement and good decision-making skills.

Responsibilities

• Serves as the active key contact on property with regard to all of group's requirements.
• Generates contract addendum for changes in group requirements.
• Ensures receipt of rooming lists and distribution to Reservations.
• Facilitates reservation changes and checks accuracy of reservations.
• Manages deposits and payments per contract terms.
• Works with Accounting to rectify billing and provide group statements.
• Meets groups on arrival and maintains communication throughout their stay.
• Prepares Group Resume one week prior to arrival.
• Coordinates changes in meeting room requirements and special room assignments.
• Handles special requests such as amenities, room assignments, and hospitality suites.
• Prepares check requests for rebates, subsidies, housing fees, and commissions.
• Holds pre/post-convention meetings with department heads.

Skills

Relationship building

Communication

Microsoft Office

Leadership

Organizational skills

Report writing

Education

High school diploma or equivalent

Bachelor’s degree in Business Management or equivalent

Tools

Microsoft Office

Job description

Ala Moana Hotel by Mantra is seeking a Convention Services Assistant in Honolulu to coordinate small group bookings, liaise between the hotel and clients, and ensure contract terms are fulfilled. You will manage room blocks, deposits, rooming lists, and service details to ensure a smooth group experience.

The role involves close collaboration with Sales and Convention Services teams, with opportunities to grow in hospitality operations within a premier condo-hotel setting.