Strategic CSM - Northeast GovTech SaaS

PayIt; Philadelphia (Philadelphia County); On-site; USD 90,000 - 130,000; Full time

Job summary

PayIt is seeking a Client Success Manager to own a regionally-focused portfolio of government agency clients. You will be a trusted advisor on digital government, guiding clients on how PayIt solutions modernize the citizen experience and drive efficiencies.

You will lead renewal discussions, identify expansion opportunities, and collaborate with internal delivery teams to ensure alignment with client strategy and timelines. Travel up to 30% will be required.

Qualifications

• 5+ years of experience as a thought leader and consultant for a portfolio of high-touch SaaS customers.
• GovTech or FinServ background or experience in a complex B2B2C business.
• Proven experience managing clients through complex project lifecycles.
• Ability to analyze multiple data inputs to inform account strategy, renewals and expansions.
• Experience leading strategic business reviews with senior stakeholders.

Responsibilities

• Own the renewal process and strategically grow client footprint through value-driven expansion opportunities.
• Develop strategies with clients to increase citizen awareness and usage of PayIt services.
• Collaborate with PayIt Delivery teams to align on strategy, requirements and timelines.
• Serve as subject matter expert on the PayIt platform and demonstrate its value to clients.
• Act as the voice of the customer and relay feedback to internal Product teams.
• Monitor customer health indicators and mitigate identified risks.

Skills

Thought leadership

Consultative partner

Customer advocacy

SaaS experience

GovTech/FinServ background

Project lifecycle management

Data-driven account strategy

Tools

Confluence

Slack

Jira

Google G-Suite

Microsoft Office

Job description

PayIt is seeking a Client Success Manager to own a regionally-focused portfolio of government agency clients. You will be a trusted advisor on digital government, guiding clients on how PayIt solutions modernize the citizen experience and drive efficiencies.

You will lead renewal discussions, identify expansion opportunities, and collaborate with internal delivery teams to ensure alignment with client strategy and timelines. Travel up to 30% will be required.