Strategic Government SaaS Customer Success Leader

Propelus

Boulder (CO)

Remote

USD 90,000 - 95,000

Full time

32 hours ago

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Benefits offered by this job

Health Insurance

Generous PTO

401K with company matching

Lifestyle Spending Account

Employee Assistance Programs

Carrot Fertility & Hormonal Support

Beyond Med

Job summary

Propelus, a remote-first company, seeks a Senior Customer Success Manager (Government) to be the strategic partner for government boards and state agencies. You will align our platform with agency missions, lead regulatory training, monitor engagement metrics, and drive post-sale value while navigating public sector dynamics.

This role offers remote work, US-based teams, and a compensation range of $90K-$95K with comprehensive benefits.

Qualifications

5+ years of B2B SaaS Customer Success or Account Management in government.
Experience with healthcare compliance, state health departments, or professional licensing.
Remote-work capable and self-sufficient in navigating multi-layered organizations.
Ability to communicate with non-technical government leaders and distill complex software into a clear vision.
Ability to identify churn risk early and build strategic relationships to save accounts.

Responsibilities

Own a portfolio of government regulatory boards and state agencies.
Align Propelus technology with agency mandates and public-sector priorities.
Lead customized training for regulators and associations on platform usage for governance.
Monitor engagement metrics and translate data into insights for retention and value.
Triage complex account hurdles with cross-functional teams including product and government affairs.
Conduct high-level business reviews to deepen partnerships and improve compliance outcomes.