Strategic Government Accounts Executive, Northeast

Merge Canada Holdco Unlimited Liability Company; EE. UU.; Presencial; USD 90.000 - 130.000; Jornada completa

Descripción de la vacante

Merative's Cúram group seeks an Account Manager to oversee a portfolio of government clients in the Northeast US. You will serve as the primary relationship manager and trusted advisor, driving pipeline, strategic plans, and executive engagements to maximize value from Cúram solutions.

You will collaborate with delivery, product, and support teams, understand government Health and Human Services needs, and guide customers through modernization initiatives. Travel may be required.

Formación

• Bachelor's degree or an equivalent combination of education and professional experience.
• 5+ years of experience in account management, client relationship management, customer success, consulting, or a related role.
• Experience supporting enterprise, technology, consulting, or public-sector customers.
• Demonstrated ability to build and strengthen relationships with executive and senior-level stakeholders.
• Experience working with complex customer environments and coordinating across multiple stakeholders.

Responsabilidades

• Serve as the primary relationship manager for assigned customer accounts.
• Serve as the sales executive for the Northeast Region of the United States, building pipeline from identification through new logo attainment.
• Build and maintain trusted relationships with executive sponsors, program leaders, business stakeholders, and operational teams within client organizations.
• Develop a deep understanding of customer business goals, challenges, priorities, and technology environments.
• Develop and maintain strategic account plans that support long-term customer success, retention, and growth.
• Lead regular customer engagements, including account reviews, strategic planning discussions, status meetings, and executive business reviews.
• Serve as a trusted advisor and eligibility subject matter expert to customers and prospects by connecting business and program priorities with relevant Cúram solutions and services.
• Collaborate with consulting, product management, delivery, support, customer success, and leadership teams to address customer needs and align key initiatives.
• Act as a customer advocate within Merative by helping to escal and resolve issues and maintain a positive customer experience.
• Support customer roadmap development and ongoing modernization initiatives.
• Identify opportunities for customers to expand adoption and increase the value realized from existing solutions and services.
• Facilitate customer and prospect discussions and presentations to understand requirements and support account and opportunity objectives.
• Support contract renewals, amendments, and ongoing account management activities.
• Maintain awareness of industry trends, regulatory developments, and emerging priorities affecting government Health and Human Services organizations.
• Represent Merative at customer meetings, executive briefings, conferences, and industry events, as appropriate.

Conocimientos

Account management

Client relationships

Customer success

Consulting

Public sector experience

Educación

Bachelor's degree

Descripción del empleo

Merative's Cúram group seeks an Account Manager to oversee a portfolio of government clients in the Northeast US. You will serve as the primary relationship manager and trusted advisor, driving pipeline, strategic plans, and executive engagements to maximize value from Cúram solutions.

You will collaborate with delivery, product, and support teams, understand government Health and Human Services needs, and guide customers through modernization initiatives. Travel may be required.