Lead Account Executive, Direct Sales

Merge Canada Holdco Unlimited Liability Company; United States; On-site; USD 90,000 - 130,000; Full time

Job summary

Merative's Cúram group seeks an Account Manager to oversee a portfolio of government clients in the Northeast US. You will serve as the primary relationship manager and trusted advisor, driving pipeline, strategic plans, and executive engagements to maximize value from Cúram solutions.

You will collaborate with delivery, product, and support teams, understand government Health and Human Services needs, and guide customers through modernization initiatives. Travel may be required.

Qualifications

• Bachelor's degree or an equivalent combination of education and professional experience.
• 5+ years of experience in account management, client relationship management, customer success, consulting, or a related role.
• Experience supporting enterprise, technology, consulting, or public-sector customers.
• Demonstrated ability to build and strengthen relationships with executive and senior-level stakeholders.
• Experience working with complex customer environments and coordinating across multiple stakeholders.

Responsibilities

• Serve as the primary relationship manager for assigned customer accounts.
• Serve as the sales executive for the Northeast Region of the United States, building pipeline from identification through new logo attainment.
• Build and maintain trusted relationships with executive sponsors, program leaders, business stakeholders, and operational teams within client organizations.
• Develop a deep understanding of customer business goals, challenges, priorities, and technology environments.
• Develop and maintain strategic account plans that support long-term customer success, retention, and growth.
• Lead regular customer engagements, including account reviews, strategic planning discussions, status meetings, and executive business reviews.
• Serve as a trusted advisor and eligibility subject matter expert to customers and prospects by connecting business and program priorities with relevant Cúram solutions and services.
• Collaborate with consulting, product management, delivery, support, customer success, and leadership teams to address customer needs and align key initiatives.
• Act as a customer advocate within Merative by helping to escal and resolve issues and maintain a positive customer experience.
• Support customer roadmap development and ongoing modernization initiatives.
• Identify opportunities for customers to expand adoption and increase the value realized from existing solutions and services.
• Facilitate customer and prospect discussions and presentations to understand requirements and support account and opportunity objectives.
• Support contract renewals, amendments, and ongoing account management activities.
• Maintain awareness of industry trends, regulatory developments, and emerging priorities affecting government Health and Human Services organizations.
• Represent Merative at customer meetings, executive briefings, conferences, and industry events, as appropriate.

Skills

Account management

Client relationships

Customer success

Consulting

Public sector experience

Education

Bachelor's degree

Job description

The Company

Cúram by Merative empowers governments around the world to deliver smarter, faster, and more compassionate social services. For more than 25 years, Cúram has helped national, regional, and local governments modernize social programs, equip caseworkers with powerful tools, and connect individuals and families to the support they need. Trusted across 12 countries and jurisdictions, available in 14 languages, and supporting more than 970 government programs, the Cúram platform helps protect and serve 187 million people annually, from large-scale national modernization initiatives to mission-critical child welfare and social care systems. This is more than software. It is the digital safety net that helps communities thrive.

The Role

Ready to help governments deliver better outcomes when it matters most?

The Account Manager serves as both the primary relationship manager and trusted advisor for a portfolio of government clients using Cúram by Merative solutions and as the territory sales executive, responsible for pipeline development and sales execution in the Northeast Region of the United States. The select individual is a true eligibility subject matter expert, with prior experience as a government client with experience procuring, implementing, or managing technology solution providers. This role builds and maintains strong client relationships, develops an understanding of customer business objectives, and partners across Merative to support successful customer outcomes. Working closely with delivery, product, support, customer success, and leadership teams, the Account Manager helps clients maximize the value of their Cúram investments while fostering long-term strategic partnerships. The role requires an understanding of Health and Human Services programs, government technology environments, and public-sector modernization initiatives.

How You'll Contribute

• Serve as the primary relationship manager for assigned customer accounts.


• Serve as the sales executive for the Northeast Region of the United States, building pipeline from identification through new logo attainment.


• Build and maintain trusted relationships with executive sponsors, program leaders, business stakeholders, and operational teams within client organizations.


• Develop a deep understanding of customer business goals, challenges, priorities, and technology environments.


• Develop and maintain strategic account plans that support long-term customer success, retention, and growth.


• Lead regular customer engagements, including account reviews, strategic planning discussions, status meetings, and executive business reviews.


• Serve as a trusted advisor and eligibility subject matter expert to customers and prospects by connecting business and program priorities with relevant Cúram solutions and services.


• Collaborate with consulting, product management, delivery, support, customer success, and leadership teams to address customer needs and align key initiatives.


• Act as a customer advocate within Merative by helping to escal and resolve issues and maintain a positive customer experience.


• Support customer roadmap development and ongoing modernization initiatives.


• Identify opportunities for customers to expand adoption and increase the value realized from existing solutions and services.


• Facilitate customer and prospect discussions and presentations to understand requirements and support account and opportunity objectives.


• Support contract renewals, amendments, and ongoing account management activities.


• Maintain awareness of industry trends, regulatory developments, and emerging priorities affecting government Health and Human Services organizations.


• Represent Merative at customer meetings, executive briefings, conferences, and industry events, as appropriate.

What you will bring

• Bachelor's degree or an equivalent combination of education and professional experience.


• 5+ years of experience in account management, client relationship management, customer success, consulting, or a related role.


• Experience supporting enterprise, technology, consulting, or public-sector customers.


• Demonstrated ability to build and strengthen relationships with executive and senior-level stakeholders.


• Experience working with complex customer environments and coordinating across multiple stakeholders.


• Ability to understand customer business and program needs and translate them into effective account strategies.


• Strong communication, presentation, facilitation, and relationship-management skills.


• Strong problem-solving, collaboration, and organizational skills.


• Ability to manage multiple priorities and work effectively across cross-functional teams.


• Ability to work independently while maintaining strong alignment with internal and external stakeholders.


• Willingness to travel periodically to support customer engagements and business needs.

Preferred Skills

• Experience supporting government agencies, particularly Health and Human Services organizations.


• Knowle