Strategic Global Workforce Optimization Leader

StubHub; Atlanta (GA); On-site; USD 120,000 - 170,000; Full time

Job summary

StubHub is seeking a Global Workforce Optimization Director based in Atlanta, GA. You will own workforce planning, forecasting, and productivity across our global support organization, including in-house and outsourced teams. Travel up to 20% to partner sites will be required as you lead multi-location initiatives.

The role emphasizes strategic leadership, data-driven decision making, and contract negotiations to optimize staffing, capacity, and performance across the enterprise.

Qualifications

• Proven ability to lead strategic workforce initiatives across in-house and outsourced delivery.
• Strong data governance and KPI framing to drive workforce optimization.
• Experience negotiating vendor contracts and SLAs with financial rigor.

Responsibilities

• Lead global workforce strategies including forecasting, headcount planning, scheduling, and real-time analysis.
• Own outsourced partner contracts, pricing structures, SLAs, and performance terms.
• Define and report occupancy, utilization, and handle time metrics.
• Evaluate outsourcing partners and maintain a vendor pipeline for capabilities and cost.
• Establish enterprise KPIs to support labor decisions for Global Operations.
• Guide location strategy and data modeling for in-house and outsourcing efforts.
• Create governance tools for long-term workforce planning.
• Collaborate with HR, finance, and cross-functional teams on data-driven decisions.
• Oversee the process for site expansions, changes, and staffing needs.

Skills

Strategic Leadership

Strategic Thinking

Analytical

Operational Design

Change Management

Performance Management

Communication

Problem Solving

Team Building

Customer Focus

Adaptability

Job description

StubHub is seeking a Global Workforce Optimization Director based in Atlanta, GA. You will own workforce planning, forecasting, and productivity across our global support organization, including in-house and outsourced teams. Travel up to 20% to partner sites will be required as you lead multi-location initiatives.

The role emphasizes strategic leadership, data-driven decision making, and contract negotiations to optimize staffing, capacity, and performance across the enterprise.