Strategic Global Customer Programs Lead

TD SYNNEX Brasil Ltda; Roseville (CA); On-site; USD 95,000 - 116,000; Full time

Benefits offered by this job

Elective Benefits tailored to country

Career growth programs

Life Empowerment Program

DEI initiatives

Global onboarding and collaboration

Job summary

Shyft Global Services is seeking a Senior Customer Program Manager to lead post-award execution for strategic accounts. You will be the primary day-to-day contact, own relationships, and drive profitability, ensuring SLA performance and translating contracts into scalable programs with governance and risk management.

You will collaborate with Sales, the Global Project Management Office, and cross-functional teams to define workflows, budgets, and change-control processes while delivering

Qualifications

• 8–10 years of experience in customer program management, project management, service delivery, account operations, or a related field.
• Demonstrated success managing complex customer programs, contracts, financial performance, and service-level commitments.
• Strong business and financial acumen, including forecasting, profitability analysis, and performance reporting.
• Ability to translate complex requirements into practical plans, priorities, milestones, and measurable outcomes.

Responsibilities

• Serve as the primary day-to-day contact and trusted advisor for assigned customers.
• Lead program implementation and ongoing execution from post-award knowledge transfer through sustained delivery.
• Interpret and manage contractual obligations across master service agreements, statements of work, service-level agreements, and related program documentation.
• Own customer program financial management, including profitability tracking, forecasting, budgeting, and performance reporting.
• Monitor service-level agreements, key performance indicators, milestones, risks, and overall program health.
• Lead regular customer meetings, program reviews, and executive-level business presentations.
• Partner with customers and internal teams to define workflows, reporting requirements, governance processes, and information flows.
• Identify root causes, coordinate cross-functional issue resolution, and serve as the customer escalation point.

Skills

Program management

Project management

Forecasting

Profitability analysis

Communication

Stakeholder mgmt

Risk management

Financial acumen

Tools

PMO tools

Business apps

Job description

Shyft Global Services is seeking a Senior Customer Program Manager to lead post-award execution for strategic accounts. You will be the primary day-to-day contact, own relationships, and drive profitability, ensuring SLA performance and translating contracts into scalable programs with governance and risk management.

You will collaborate with Sales, the Global Project Management Office, and cross-functional teams to define workflows, budgets, and change-control processes while delivering