Senior Strategic Client Programs Lead

SYNNEX Corporation; Roseville, Northern (CA, KY); On-site; USD 105,000 - 140,000; Full time

Benefits offered by this job

Elective Benefits

Career Growth

Life Empowerment

DEI & Inclusion

Job summary

Shyft Global Services is seeking a Senior Program Manager to lead post-award execution for strategic accounts in Roseville, CA. You will own the relationship, profitability, and SLAs, coordinating with Sales, Finance, Legal, and Operations to translate contracts into scalable programs.

The role requires 8–10 years of experience, strong financial acumen, and excellent communication. Travel up to 50% may be required in this exempt position.

Qualifications

• 8–10 years in customer program management or related field.
• Proven track record of managing complex programs, contracts, financial performance, and profitability.
• Strong forecasting, reporting, and financial analysis skills.

Responsibilities

• Serve as primary day-to-day contact and trusted advisor for assigned customers.
• Lead program implementation and ongoing execution from post-award knowledge transfer through sustained delivery.
• Interpret and manage contractual obligations across master service agreements, statements of work, service-level agreements, and related program documentation.
• Own customer program financial management, including profitability tracking, forecasting, budgeting, and performance reporting.
• Monitor service-level agreements, key performance indicators, milestones, risks, and overall program health.
• Lead regular customer meetings, program reviews, and executive-level business presentations.
• Partner with customers and internal teams to define workflows, reporting requirements, governance processes, and information flows.
• Identify root causes, coordinate cross-functional issue resolution, and serve as the customer escalation point.
• Recognize out-of-scope requests and coordinate requirements for appropriate scoping, pricing, and change-order approval.
• Apply formal change-control processes when program scope, cost, budget, resources, or timelines are affected.
• Identify continuous-improvement and cost-saving opportunities that strengthen customer outcomes and program profitability.
• Maintain accurate program documentation, forecasts, business reviews, SLA reporting, and performance metrics.
• Build collaborative relationships across Sales, Finance, Legal, Operations, and other supporting functions.

Skills

Program management

Financial analysis

Forecasting

Stakeholder management

Problem solving

Communication

Negotiation

Travel readiness

Tools

Excel

PowerPoint

ERP systems

Job description

Shyft Global Services is seeking a Senior Program Manager to lead post-award execution for strategic accounts in Roseville, CA. You will own the relationship, profitability, and SLAs, coordinating with Sales, Finance, Legal, and Operations to translate contracts into scalable programs.

The role requires 8–10 years of experience, strong financial acumen, and excellent communication. Travel up to 50% may be required in this exempt position.