Strategic Global Client Delivery Executive

Life Sciences WA; South San Francisco (CA); On-site; USD 180,000 - 220,000; Full time

Benefits offered by this job

Flexible working options

Paid parental leave

Flexible leave entitlements

Wellness programs

Professional development programs

Circle Back Initiative Employer

Job summary

Novotech seeks a Senior Director, Client Delivery to lead client experience management and act as a strategic guardian of the global delivery portfolio. The role ensures health of client relationships and delivery of productized services with transparency and commercial impact.

Responsibilities include client delivery management, portfolio strategy, onboarding, and advocacy. The candidate will lead cross-functional teams, engage with C-suite executives, and drive value-based solutions on a

Qualifications

• 15+ years of clinical research experience in CRO/pharma/biotech.
• At least 5 years in a client-facing leadership role.
• Proven track record of managing high-value multinational trial portfolios.
• Experience engaging with C-suite executives.
• Knowledge of global regulatory landscape and site practices.

Responsibilities

• Client Delivery Management
• Commercial Support and Client Portfolio Strategy
• Client Onboarding and Relationship Lifecycle Management
• Client Advocacy and Customer Satisfaction Excellence
• Cross-Functional Collaboration

Skills

Client leadership

Portfolio management

Regulatory knowledge

Data analytics

Escalation management

Cross-functional leadership

Executive advisory

Job description

Novotech seeks a Senior Director, Client Delivery to lead client experience management and act as a strategic guardian of the global delivery portfolio. The role ensures health of client relationships and delivery of productized services with transparency and commercial impact.

Responsibilities include client delivery management, portfolio strategy, onboarding, and advocacy. The candidate will lead cross-functional teams, engage with C-suite executives, and drive value-based solutions on a