Senior Client Success & Delivery Lead

Encore Technologies LLC; Cincinnati (OH); On-site; USD 90,000 - 140,000; Full time

Job summary

Encore Technologies LLC is seeking a senior-level Client Success Manager to serve as the central point of oversight and strategic guidance for our most important accounts in IT services. This is a service delivery and strategic role focused on alignment across business units and ensuring we deliver the contracted value.

You will act as a trusted advocate for internal teams and customers, lead service delivery reviews, drive continuous improvements, and coordinate across domains to keep the

Qualifications

• 5+ years in service delivery or IT operations within an IT services environment.
• Experience managing complex strategic accounts.
• Ability to coordinate across IT service lines and business units.

Responsibilities

• Provide oversight across all activity within an account coordinating multiple business units.
• Act as trusted advocate for internal teams and customer.
• Lead service delivery reviews and translate outcomes into actions.
• Drive continuous improvement across the account.
• Provide strategic input to account teams guiding decisions.
• Surface and share information across teams to maintain coordination.
• Partner with subject matter experts to frame conversations.

Skills

Stakeholder management

Communication

Coordination across teams

Strategic thinking

Education

Bachelor's degree in CS/IT/Business

Job description

Encore Technologies LLC is seeking a senior-level Client Success Manager to serve as the central point of oversight and strategic guidance for our most important accounts in IT services. This is a service delivery and strategic role focused on alignment across business units and ensuring we deliver the contracted value.

You will act as a trusted advocate for internal teams and customers, lead service delivery reviews, drive continuous improvements, and coordinate across domains to keep the