Strategic Global Accounts Director - Customer Support

Airbus; Herndon, Northern (VA, KY); Hybrid; USD 145,000 - 165,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Tuition assistance

Bonus opportunities

Job summary

Airbus Americas Customer Services, Inc. seeks a Senior Customer Support Director (Sr. CSD) to act as the voice of the customer post-sales. You will lead the In Service Core Team (ISCT) and coordinate post sales activities for Cat 1S accounts across the lifecycle of the aircraft.

You will drive a major transversal project to enhance global customer satisfaction and transform processes across regions, working with cross-functional teams and senior stakeholders.

Qualifications

• 10 years minimum experience in the aerospace industry.
• 3 years experience as a Customer Support Director managing Cat 1 customers.
• Hold professional qualifications in aerospace engineering or related discipline.
• Knowledge of contracting principles.
• Strong aviation safety awareness.
• Experience leading transversal teams with no hierarchical authority.
• Excellent written and oral English communication.

Responsibilities

• Lead ISCT to drive Airbus' customer service strategy and ensure aligned approaches.
• Coordinate post-sales activities for Cat 1S accounts across regions.
• Lead a transversal project to transform critical Customer Services processes.
• Represent region in executive reviews with C-suite leaders.
• Ensure on-time, cost and quality delivery of projects and initiatives.

Skills

Aerospace experience

Customer support leadership

Cross-functional leadership

Contracting principles

Aviation safety awareness

English communication

Project management

Initiative and autonomy

Executive stakeholder management

Education

Aerospace engineering degree

Tools

PM Certification

Job description

Airbus Americas Customer Services, Inc. seeks a Senior Customer Support Director (Sr. CSD) to act as the voice of the customer post-sales. You will lead the In Service Core Team (ISCT) and coordinate post sales activities for Cat 1S accounts across the lifecycle of the aircraft.

You will drive a major transversal project to enhance global customer satisfaction and transform processes across regions, working with cross-functional teams and senior stakeholders.