Strategic Global Account Manager

Expeditors International; Nashville, Northern (TN, KY); Hybrid; USD 65,000 - 105,000; Full time

Benefits offered by this job

Health plan: Medical

Vacation and time off

Employee stock purchase plan

Training and development program

Growth opportunities

Employee referral program bonus

Job summary

Expeditors International seeks an experienced account manager to drive growth and strengthen relationships with global customers. You will supervise cross-functional coordination among product, management and operations, focusing on retention and value creation.

The role emphasizes delivering data-driven business reviews, identifying opportunities, and collaborating across geographies to optimize costs and service quality. Strong leadership and travel are required.

Qualifications

• Bachelor-level or equivalent business qualifications.
• Minimum 3 years Expeditors or industry experience.
• Experience in business development preferred.
• Knowledge of Expeditors products and services.
• Knowledge of required Expeditors operating systems.
• Proficient in MS Office.
• Strong leadership skills.
• Ability to perform and meet KPI requirements.
• Proven problem solving and interpersonal skills.
• Charismatic with an ability to connect.
• Ability to travel in accordance with company policy.

Responsibilities

• Strengthen relationships with assigned accounts.
• Maintain and grow revenue of assigned accounts.
• Understand customers’ business, strategy, and our role.
• Build unity between Expeditors’ product, management and operations team and the customer.
• Penetrate organizational structure of accounts and develop relationships at all levels.
• Communicate service issues and drive issue resolution.
• Ensure customer satisfaction and follow-up with weekly action items.
• Manage invoicing and payment processes; assist with collections when needed.
• Create process maps to understand material and information flow.
• Maintain accurate account data and meeting notes.
• Meet with customers regularly to review retention and satisfaction.
• Provide technical updates and systems demos to LAM accounts.
• Collect and present data analysis to customers at all levels.
• Manage Business Performance Reviews for accounts.
• Identify growth opportunities within existing accounts.
• Involve sales and operations at the right time to develop opportunities.
• Seek continuous improvement in procedures and services.

Skills

Leadership

Interpersonal skills

KPI tracking

Travel readiness

Education

University or equivalent business qualifications

Tools

MS Office

Job description

Expeditors International seeks an experienced account manager to drive growth and strengthen relationships with global customers. You will supervise cross-functional coordination among product, management and operations, focusing on retention and value creation.

The role emphasizes delivering data-driven business reviews, identifying opportunities, and collaborating across geographies to optimize costs and service quality. Strong leadership and travel are required.