Local Account Manager: Logistics Growth & Relationships

Expeditors; Grapevine (TX); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Paid Vacation

Holidays

Flexible Days

401(k) Retirement Savings Plan

Employee Stock Purchase Plan (ESPP)

Health Savings Account (HSA)

Life and Disability Insurance

Parental Leave

Dependent Care FSA

Employee Assistance Program (EAP)

Training and Personnel Development

Educational Assistance

Job summary

Expeditors is seeking a Local Account Manager to support and grow assigned customer accounts by delivering exceptional service and building strong relationships. You will be the main contact for customers, coordinating with internal teams to ensure requirements are understood and met.

The ideal candidate will have strong relationship management, a customer-focused mindset, and the ability to coordinate across teams to deliver a consistent service experience.

Qualifications

• Experience in account management, customer service, logistics, or a related field.
• Strong customer service and relationship-building skills.
• Strong verbal and written communication skills.
• Ability to clearly document and communicate customer requirements.
• Strong problem-solving and cross-team coordination across teams.
• Ability to manage multiple priorities and maintain consistent follow-up.
• Proficiency with Microsoft Office and CRM tools, where applicable.
• Strong attention to detail and organizational skills.
• Experience supporting complex customer accounts across multiple stakeholders or locations.
• Experience identifying growth opportunities within existing customer accounts.
• Experience working in a cross-functional service environment.

Responsibilities

• Manage assigned customer accounts and maintain strong day-to-day customer relationships.
• Deliver a high level of customer service and support overall customer satisfaction.
• Identify opportunities to expand business within existing accounts.
• Build relationships across customer organizations beyond the primary point of contact.
• Partner with internal teams to support service delivery and help address customer needs.
• Help identify, communicate, and resolve service issues in a timely manner.
• Maintain accurate customer information, account activity, and follow-up actions.
• Participate in customer meetings and business reviews as needed.
• Support continuous improvement in service, communication, and account management practices.
• Monitor account activity and support reporting or KPI follow-up where applicable.

Skills

Account management

Customer service

Relationship-building

Verbal communication

Written communication

CRM tools

Documentation

Problem solving

Multi-tasking

Detail orientation

Cross-functional collaboration

Tools

Microsoft Office

CRM systems

Job description

Expeditors is seeking a Local Account Manager to support and grow assigned customer accounts by delivering exceptional service and building strong relationships. You will be the main contact for customers, coordinating with internal teams to ensure requirements are understood and met.

The ideal candidate will have strong relationship management, a customer-focused mindset, and the ability to coordinate across teams to deliver a consistent service experience.