Strategic Freight Forwarding Leader - P&L & Growth

RemX | The Workforce Experts; Washington (District of Columbia); On-site; USD 150,000 - 210,000; Full time

Job summary

RemX | The Workforce Experts in the Washington, DC area seeks a General Manager to lead a freight forwarding branch serving Northern Virginia and greater DC markets. You will own the branch P&L, drive growth, optimize operations, and ensure compliance across air/ocean freight, domestic transport, warehousing, and value-added logistics.

You will build a high-performing team, expand market share, strengthen customer relationships, and align activities with corporate objectives while delivering

Qualifications

• Bachelor's degree preferred.
• 7-15 years of freight forwarding, logistics, or transportation industry experience.
• Minimum of 5 years of leadership experience managing freight forwarding operations and teams.
• Proven track record of business development, customer acquisition, and revenue growth.
• Strong knowledge of international air freight, ocean freight, customs processes, and domestic transportation operations.
• Experience managing branch-level P&L responsibility, budgets, and operational performance metrics.
• Deep understanding of TSA, CBP, IATA, FMC, DOT, import/export regulations, and security requirements.
• Experience with transportation management systems such as GoFreight, Magaya, CargoWise, or similar platforms.
• Dangerous Goods (DG) certification and/or experience with time-critical logistics preferred.

Responsibilities

• Direct all branch operations, including air import/export, ocean freight, domestic transportation, warehousing, and customer service.
• Develop and execute operational strategies that support growth, efficiency, scalability, and service excellence.
• Drive performance against key operational metrics, including productivity, on-time delivery, quality, cost control, and customer satisfaction.
• Ensure operational readiness and execution for time-critical, high-value, dangerous goods (DG), pharmaceutical, and AOG shipments.
• Align branch performance with corporate objectives, reporting requirements, and strategic initiatives.
• Lead the branch's commercial strategy to increase revenue, market share, and customer retention.
• Identify, pursue, and secure new business opportunities across air, ocean, domestic transportation, and warehousing services.
• Conduct customer visits, executive reviews, and strategic business planning sessions.
• Collaborate with sales and pricing teams to develop competitive proposals, service solutions, and growth strategies.
• Build and maintain strong relationships with customers, carriers, industry partners, and the regional cargo community.
• Monitor market conditions, customer trends, competitor activity, and regional capacity to drive strategic decision-making.
• Promote cross-selling opportunities across the organization's service offerings.
• Lead, mentor, and develop supervisors, operations personnel, customer service teams, and warehouse staff.
• Establish workforce planning strategies to support operational volumes and seasonal fluctuations.
• Conduct performance evaluations, coaching, succession planning, and leadership development initiatives.
• Foster a culture of accountability, customer focus, continuous improvement, safety, and compliance.
• Ensure full compliance with all applicable regulations, including TSA, CBP, FMC, DOT, IATA, and related federal and state requirements.
• Oversee TSA screening operations, Known Shipper compliance, security protocols, and audit readiness.
• Implement and maintain standard operating procedures, quality systems, and corrective action programs.
• Manage risk associated with dangerous goods, high-value cargo, regulatory compliance, and operational disruptions.
• Negotiate rates, service agreements, and capacity commitments with airlines, GSAs, ocean carriers, trucking companies, and logistics partners.
• Maintain strong relationships with warehouse providers, screening facilities, and ground handling partners.
• Monitor vendor performance to ensure service, quality, and compliance expectations are consistently met.
• Own branch P&L performance, budgeting, forecasting, and financial planning.
• Drive revenue growth, margin expansion, expense control, and overall profitability.
• Review and approve vendor invoices, customer billing, and credit-related decisions.
• Analyze financial performance metrics and implement corrective actions to achieve business objectives.
• Develop and execute plans that improve operational efficiency and financial performance.
• Ensure accurate workflow management and data integrity within transportation management systems (TMS), including GoFreight and related platforms.
• Monitor and report on KPIs such as operational productivity, TSA compliance, on-time performance, warehouse throughput, and customer service metrics.
• Lead continuous improvement initiatives focused on standardization, automation, process optimization, and scalability.

Skills

Strategic leadership

Business development

P&L management

Operational excellence

Team building

Education

Bachelor's degree in Logistics, Supply Chain, Business Administration, or related field

Tools

GoFreight

Magaya

CargoWise

Job description

RemX | The Workforce Experts in the Washington, DC area seeks a General Manager to lead a freight forwarding branch serving Northern Virginia and greater DC markets. You will own the branch P&L, drive growth, optimize operations, and ensure compliance across air/ocean freight, domestic transport, warehousing, and value-added logistics.

You will build a high-performing team, expand market share, strengthen customer relationships, and align activities with corporate objectives while delivering