Freight Forwarding Director: Growth, Ops & Compliance

RemX | The Workforce Experts; Washington (District of Columbia); On-site; USD 140,000 - 210,000; Full time

Job summary

RemX | The Workforce Experts is seeking a Director to lead a freight forwarding branch serving the Northern Virginia and Washington Dulles market. You will own P&L, drive growth, and ensure compliant, safe operations across air/ocean freight, domestic transport, warehousing, and value-added logistics.

Responsibilities include strategic leadership, performance management, business development, and building client relationships, while coordinating with carriers and partners to meet tight deadlines

Qualifications

• Bachelor's degree in Logistics, Supply Chain, Business Administration, or related field preferred.
• 7-15 years of freight forwarding, logistics, or transportation industry experience.
• Minimum of 5 years of leadership experience managing freight forwarding operations and teams.
• Proven track record of business development, customer acquisition, and revenue growth.
• Strong knowledge of international air freight, ocean freight, customs processes, and domestic transportation operations.
• Experience managing branch-level P&L responsibility, budgets, and operational performance metrics.
• Deep understanding of TSA, CBP, IATA, FMC, DOT, import/export regulations, and security requirements.
• Experience with transportation management systems such as GoFreight, Magaya, CargoWise, or similar platforms.
• Dangerous Goods (DG) certification and/or experience with time-critical logistics preferred.

Responsibilities

• Direct all branch operations, including air import/export, ocean freight, domestic transportation, warehousing, and customer service.
• Develop and execute operational strategies that support growth, efficiency, scalability, and service excellence.
• Drive performance against key operational metrics, including productivity, on-time delivery, quality, cost control, and customer satisfaction.
• Own branch P&L performance, budgeting, forecasting, and financial planning.
• Lead the branch's commercial strategy to increase revenue, market share, and customer retention.
• Identify, pursue, and secure new business opportunities across air, ocean, domestic transportation, and warehousing services.
• Build and maintain strong relationships with customers, carriers, industry partners, and the regional cargo community.
• Monitor market conditions, customer trends, competitor activity, and regional capacity to drive strategic decision-making.
• Promote cross-selling opportunities across the organization's service offerings.
• Lead, mentor, and develop supervisors, operations personnel, customer service teams, and warehouse staff.
• Establish workforce planning strategies to support operational volumes and seasonal fluctuations.
• Conduct performance evaluations, coaching, succession planning, and leadership development initiatives.
• Foster a culture of accountability, customer focus, continuous improvement, safety, and compliance.
• Ensure full compliance with TSA, CBP, FMC, DOT, IATA, and related federal and state requirements.
• Oversee TSA screening operations, Known Shipper compliance, security protocols, and audit readiness.
• Negotiate rates, service agreements, and capacity commitments with airlines, GSAs, ocean carriers, trucking companies, and logistics partners.
• Maintain strong relationships with warehouse providers, screening facilities, and ground handling partners.
• Monitor vendor performance to ensure service, quality, and compliance expectations are consistently met.
• Review and approve vendor invoices, customer billing, and credit-related decisions.
• Analyze financial performance metrics and implement corrective actions to achieve business objectives.
• Develop and execute plans that improve operational efficiency and financial performance.

Skills

Executive leadership

Strategic planning

Business development

Negotiation

Vendor management

Data-driven decision-making

Communication

Education

Bachelor's degree in Logistics, Supply Chain, Business Administration, or related field

Tools

GoFreight

Magaya

CargoWise

Job description

RemX | The Workforce Experts is seeking a Director to lead a freight forwarding branch serving the Northern Virginia and Washington Dulles market. You will own P&L, drive growth, and ensure compliant, safe operations across air/ocean freight, domestic transport, warehousing, and value-added logistics.

Responsibilities include strategic leadership, performance management, business development, and building client relationships, while coordinating with carriers and partners to meet tight deadlines