Strategic Freight Accounts Manager

Installed Building Products; Cleveland (OH); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Company-Paid Life Insurance

401(K) with company matching

Paid vacation and holidays

Growth opportunities

Job summary

Longway Trucking and Express Logistics, part of the Installed Building Products (IBP) family, seeks a Freight Broker Account Manager to oversee existing house accounts and coordinate daily freight operations. You will build strong relationships, source carriers, and ensure on-time shipments.

Responsibilities include tracking deliveries, resolving issues, and maintaining accurate data in the TMS. Strong communication and multitasking are essential for success in this role.

Qualifications

• 2+ years in freight brokerage, logistics, dispatching, or account management preferred
• Experience with DAT, Truckstop, and Highway is strongly preferred
• Strong understanding of carrier sourcing, load management, and freight operations
• Excellent communication, customer service, and relationship-building skills
• Ability to multitask and manage multiple shipments simultaneously
• Strong organizational and problem-solving abilities
• Proficiency in Microsoft Office and transportation management systems (TMS)

Responsibilities

• Manage and maintain relationships with existing customer accounts.
• Coordinate and schedule freight shipments from pickup through delivery.
• Source, negotiate, and book qualified carriers for customer loads.
• Track shipments and proactively communicate updates to customers and carriers.
• Resolve service issues, delays, and delivery exceptions in a timely manner.
• Ensure all load information is accurate within the TMS and internal systems.
• Monitor carrier performance and maintain compliance standards.
• Work closely with customers, carriers, and internal teams to ensure exceptional service.
• Verify load documentation and assist with billing and invoicing processes.
• Identify opportunities to increase customer satisfaction and account growth.

Skills

Customer service

Relationship-building

Communication

Multitasking

Organizational skills

Problem solving

Tools

DAT

Truckstop

Highway

TMS

Job description

Longway Trucking and Express Logistics, part of the Installed Building Products (IBP) family, seeks a Freight Broker Account Manager to oversee existing house accounts and coordinate daily freight operations. You will build strong relationships, source carriers, and ensure on-time shipments.

Responsibilities include tracking deliveries, resolving issues, and maintaining accurate data in the TMS. Strong communication and multitasking are essential for success in this role.