Freight Broker Account Manager

IBP; Cleveland (OH); On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401K matching

Paid vacation

Growth opportunities

Life insurance

Employee assistance program

Job summary

IBP is seeking a highly organized, customer-focused Freight Broker Account Manager to manage existing house accounts and coordinate daily freight operations.

You will maintain relationships with customers, coordinate shipments from pickup to delivery, source and negotiate carriers, track progress, resolve issues, and ensure accurate load data in the TMS. Join a team dedicated to exceptional service and growth.

Qualifications

• 2+ years in freight brokerage, logistics, dispatching, or account management.
• Experience with DAT, Truckstop, and Highway preferred.
• Strong carrier sourcing, load management, and freight operations knowledge.
• Excellent communication and customer service skills.
• Ability to multitask and manage multiple shipments.
• Proficient in Microsoft Office and a TMS.
• Knowledge of TL and LTL freight operations.
• Experience in freight brokerage and customer account management.

Responsibilities

• Manage and maintain relationships with existing customer accounts.
• Coordinate and schedule freight shipments from pickup through delivery.
• Source, negotiate, and book qualified carriers for customer loads.
• Track shipments and communicate updates to customers and carriers.
• Resolve service issues and delivery exceptions promptly.
• Ensure load information is accurate in the TMS and internal systems.
• Monitor carrier performance and compliance standards.
• Collaborate with customers, carriers, and internal teams to ensure service.
• Verify load documentation and assist with billing and invoicing.
• Identify opportunities to increase customer satisfaction and growth.

Skills

Freight brokerage experience

Carrier sourcing

Customer account management

TL/LTL knowledge

Communication

Multitasking

Organizational skills

TMS proficiency

DAT/Truckstop/Highway usage

Tools

DAT

Truckstop

Highway

Job description

We are seeking a highly organized and customer-focused Freight Broker Account Manager to manage existing house accounts and coordinate daily freight operations.

Key Responsibilities

• Manage and maintain relationships with existing customer accounts.
• Coordinate and schedule freight shipments from pickup through delivery.
• Source, negotiate, and book qualified carriers for customer loads.
• Track shipments and proactively communicate updates to customers and carriers.
• Resolve service issues, delays, and delivery exceptions in a timely manner.
• Ensure all load information is accurate within the TMS and internal systems.
• Monitor carrier performance and maintain compliance standards.
• Work closely with customers, carriers, and internal teams to ensure exceptional service.
• Verify load documentation and assist with billing and invoicing processes.
• Identify opportunities to increase customer satisfaction and account growth.

Qualifications

• 2+ years of experience in freight brokerage, logistics, transportation, dispatching, or account management preferred, but not required.
• Experience using DAT, Truckstop, and Highway is strongly preferred.
• Strong understanding of carrier sourcing, load management, and freight operations.
• Excellent communication, customer service, and relationship-building skills.
• Ability to multitask and manage multiple shipments simultaneously.
• Strong organizational and problem-solving abilities.
• Proficiency in Microsoft Office and transportation management systems (TMS).
• Carrier sourcing and negotiation experience.
• Knowledge of truckload (TL), less-than-truckload (LTL), and freight operations.
• Freight brokerage experience.
• Customer account management experience.

Physical Demands

This position is primarily sedentary and performed in a professional office environment. The employee must be able to remain seated for prolonged periods, operate a computer and other office equipment, and perform repetitive motions such as typing and mouse use. The role may occasionally require standing, walking, bending, and lifting light office supplies up to 15 pounds. The employee must have sufficient visual acuity to read printed materials and electronic displays, and sufficient hearing and speech ability to communicate effectively in person and by phone.

Benefits

• Medical, dental, and vision coverage
• Supplemental Insurance (Short- and Long-Term disability, hospital indemnity, accident, critical illness, supplemental life insurance)
• Company-Paid Life Insurance
• 401(K) (Pre-Tax and Post-Tax) Roth 401(k) with company matching
• Longevity Stock Program
• IBP Foundation
• Employee Financial Assistance Program
• Paid vacation and holidays
• Opportunities for growth and advancement

Longway Trucking and Express Logistics is part of the Installed Building Products (IBP) family of companies. Integrity, knowledge, and excellent service - these aren't just words; they represent how Longway Trucking and Express Logistics does business. Whatever your needs, you can trust us to offer high-quality products and services.

Find your next career opportunity and join our team with Longway Trucking and Express Logistics!

EEO Statement:We are an Equal Opportunity Employer and consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Freight brokerage experience:

• Freight brokerage experience.
• Carrier sourcing and negotiation experience.
• Customer account management experience.
• Knowledge of truckload (TL), less-than-truckload (LTL), and freight operations.

Qualifications

Behaviors

Detail Oriented

: Capable of carrying out a given task with all details necessary to get the task done well

Team Player

: Works well as a member of a group

Ability to Make an Impact

: Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.