Drayage Account Manager: Own Cradle-to-Grave Growth

1ST Choice Freight; Chicago (IL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Bonuses/commissions based on appraisal

Medical insurance

Dental insurance

Vision insurance

PTO and Sick leave

Job summary

1st Choice Freight is seeking a Drayage Account Manager in Chicago to own cradle-to-grave drayage accounts, serving as the main contact for customers and carriers. You will grow the carrier network with the Capacity Manager and work with the sales team to expand accounts.

The role focuses on port/rail drayage with opportunities in Truckload, Transload, and LTL as you grow. It requires hands-on account leadership, relationship building, and operational excellence.

Qualifications

• Drayage or intermodal operations experience in freight brokerage or 3PL.
• Experience handling both customers and carriers in cradle-to-grave roles.
• Knowledge of container terms and processes: last free day, per diem, demurrage, chassis, and customs holds.
• Strong negotiation and relationship management abilities.
• Excellent organization and deadline discipline.

Responsibilities

• Own the customer relationship as the daily contact for assigned drayage accounts.
• Source, negotiate, and dispatch drayage carriers for moves.
• Work with Capacity Manager to expand the carrier network and fill gaps in coverage.
• Manage end-to-end container moves: quoting, entering orders, tracking ETAs, booking, and delivery.
• Communicate status and updates quickly to customers; handle delays and exceptions.
• Resolve issues and coordinate pre-pulls, yard storage, and overweight or hazmat moves.

Skills

Drayage experience

Customer management

Carrier management

Negotiation

Communication skills

Time management

Problem solving

Tools

Turvo TMS

Job description

1st Choice Freight is seeking a Drayage Account Manager in Chicago to own cradle-to-grave drayage accounts, serving as the main contact for customers and carriers. You will grow the carrier network with the Capacity Manager and work with the sales team to expand accounts.

The role focuses on port/rail drayage with opportunities in Truckload, Transload, and LTL as you grow. It requires hands-on account leadership, relationship building, and operational excellence.