Strategic Freight Account Manager

U.S. Xpress, Inc.; Chattanooga (TN); On-site; USD 22,000 - 39,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k with Employer Matching

Paid Time Off

Employee Stock Purchase Plan

Paid Parental Leave

Short Term Incentive Program

Employee Assistance Program

Pet Insurance

Job summary

U.S. Xpress is seeking a Customer Service/Account Specialist in Chattanooga. You will own loads from tender acceptance to maximize revenue, and you will build strong customer relationships to generate high freight order volumes.

You will coordinate with internal teams to implement actions, monitor communications, and train Account Representatives while representing the company professionally in person and remotely. Occasional travel within the Chattanooga area may be required.

Qualifications

• College degree or equivalent work experience is required.
• Experience in Customer Service, Administration, Logistics & Supply Chain, Data Entry, or Transportation preferred.
• Strong listening, problem solving, and communication skills are essential.

Responsibilities

• Own loads from tender acceptance to maximize revenue and service quality.
• Build and maintain customer relationships to grow freight order volumes.
• Lead cross-functional action plans and coordinate with internal teams.
• Monitor communications to accept loads and update customers.
• Train and develop Account Representatives.
• Represent U.S. Xpress in calls and meetings with customers.
• Ensure customer satisfaction and resolve issues across departments.
• Maintain customer scorecards for compliance and performance.
• Proactively seek committed and non-committed freight orders.
• Inform customers on pickup/delivery status and update portals/EDI.
• Coordinate with capacity buyers or planners to optimize loads.

Skills

Active Listening

Critical thinking

Time management

Customer service etiquette

Mentor/train team

Education

College Degree or Equivalent

Job description

U.S. Xpress is seeking a Customer Service/Account Specialist in Chattanooga. You will own loads from tender acceptance to maximize revenue, and you will build strong customer relationships to generate high freight order volumes.

You will coordinate with internal teams to implement actions, monitor communications, and train Account Representatives while representing the company professionally in person and remotely. Occasional travel within the Chattanooga area may be required.