Senior Transportation Account Manager

U.S. Xpress Enterprises, Inc.; Blue Ash (OH); On-site; USD 75,000 - 100,000; Full time

Benefits offered by this job

Medical, Dental and Vision

Vacation, Sick, & Personal time

Paid Holidays

Paid Parental Leave

Tuition Reimbursement

On-site work out facility

Job summary

U.S. Xpress in Blue Ash, OH is seeking a Transportation Manager II to lead a 30+ truck/d river account and ensure on-time delivery with superior customer service. The role can be onsite or at a customer location.

The position requires 5+ years in logistics, 3+ years of leadership, and strong Excel skills, with on-call duties and cross-department collaboration to optimize operations and cash flow.

Qualifications

• Bachelor degree or equivalent experience; years of experience defined as one year per year of college requested.
• Minimum of 5 years’ experience in logistics.
• Minimum of 3 years’ leadership experience; coaching for higher performance preferred.
• Understanding of the distribution process required for success.

Responsibilities

• Provide superior customer service, on-time service delivery for a high-revenue dedicated account (30+ trucks/drivers).
• Manage driver and office employee issues and ensure policy adherence.
• Ensure fleet maintenance programs are current on tractors and trailers.
• Develop trust and integrity with the customer and maintain weekly service reports.
• Coordinate with other U.S. Xpress departments (e.g., billing) for smooth operations.
• Review credit and aging reports to increase cash flow.
• Maintain on-site equipment and driver availability to meet customer demands.
• Forecast surges by analyzing volume figures.
• Engage in appropriate leadership guidance and participate in account-wide projects.
• Rotational off-site on-call duty nights/weekends.

Skills

Interpersonal skills

Communication

Analytical thinking

Negotiation

Listening

Education

Bachelor degree or equivalent

Tools

Excel

Job description

U.S. Xpress in Blue Ash, OH is seeking a Transportation Manager II to lead a 30+ truck/d river account and ensure on-time delivery with superior customer service. The role can be onsite or at a customer location.

The position requires 5+ years in logistics, 3+ years of leadership, and strong Excel skills, with on-call duties and cross-department collaboration to optimize operations and cash flow.