Strategic Forecasting & Adoption Lead

Salesforce, Inc.; Boston (MA); On-site; USD 143,000 - 217,000; Full time

Job summary

Salesforce, Inc. is seeking a strategic, data-driven Senior Manager, Forecasting & Strategy to lead customer adoption forecasting and planning across Customer Success.

You will translate complex usage data into actionable insights for leadership to accelerate customer value and adoption across product portfolios. The role requires strong forecasting, analytical, and communication skills, with a focus on cross-functional alignment and executive-level storytelling.

Qualifications

• 7+ years of experience in strategy, business operations, forecasting, analytics, or related field.
• Advanced proficiency in Excel or Google Sheets, SQL or Python, and BI platforms such as Tableau or similar tools.
• Demonstrated experience developing forecasts, predictive models, or performance measurement frameworks.
• Strong analytical skills and ability to translate data into actionable insights for senior leadership.
• Experience with customer lifecycle, product adoption, engagement, retention, or customer health data.

Responsibilities

• Develop and evolve customer adoption forecasting models across segments, products, and portfolios.
• Build predictive models and indicators to forecast adoption trajectories and identify at-risk customers.
• Establish and refine forecasting methodologies using historical data, health signals, and engagement metrics.
• Create executive dashboards and reports to communicate forecast confidence and risks.
• Collaborate with cross-functional teams to align adoption strategy with business goals.

Skills

Forecasting

SQL

Python

Tableau

Excel

Tools

Tableau

Job description

Salesforce, Inc. is seeking a strategic, data-driven Senior Manager, Forecasting & Strategy to lead customer adoption forecasting and planning across Customer Success.

You will translate complex usage data into actionable insights for leadership to accelerate customer value and adoption across product portfolios. The role requires strong forecasting, analytical, and communication skills, with a focus on cross-functional alignment and executive-level storytelling.