Senior Forecasting & Strategy Architect

Salesforce, Inc.; Chicago (IL); Presencial; USD 143 000 - 217 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

401(k)

Employee stock purchasing program

Paid parental leave

Resumo da oferta

Salesforce, Inc. is seeking a strategic, data‑driven Senior Manager, Forecasting & Strategy to lead adoption forecasting across Customer Success. You will translate complex customer data into insights, shaping planning and resource allocation across teams.

You will build executive dashboards, lead forecast reviews, and partner with Product, Data Science, and Sales to drive adoption and long-term customer value. This role requires strong analytical and communication skills.

Qualificações

• 7+ years of experience in strategy, business operations, forecasting, analytics, customer success operations, or related field.
• Advanced proficiency in Excel or Google Sheets, SQL or Python and experience with BI and analytics platforms such as Tableau, CRM analytics, or comparable tools.
• Demonstrated experience developing forecasts, predictive models, business plans, or performance measurement frameworks.
• Strong analytical skills, with the ability to synthesize complex datasets into clear business insights and actionable recommendations.
• Experience working with customer lifecycle, product adoption, product usage, engagement, retention, or customer health data.
• Proven ability to influence senior stakeholders and drive cross-functional alignment without relying solely on direct authority.
• Strong executive communication and storytelling skills, including the ability to explain forecast assumptions, risks, and business implications.

Responsabilidades

• Own and evolve customer adoption forecasting models and project product adoption and dollars used.
• Develop predictive models and indicators to forecast adoption and surface opportunities to accelerate usage.
• Establish a consistent forecasting methodology using historical patterns, health, progress, and engagement signals.
• Monitor forecast accuracy and refine models and methodologies accordingly.
• Translate adoption data into actionable insights on momentum, barriers, risk, and expansion opportunities.
• Partner with leadership to develop strategic plans to improve adoption and time-to-value across the lifecycle.
• Build data-driven frameworks to prioritize customer segments and allocate CS resources.
• Create executive dashboards and recurring reviews to communicate trends and recommended actions.

Conhecimentos

Forecasting models

SQL/Python

Excel/Sheets

Tableau/BI tools

Executive communication

Ferramentas

Tableau

CRM analytics tools

Descrição da oferta de emprego

Salesforce, Inc. is seeking a strategic, data‑driven Senior Manager, Forecasting & Strategy to lead adoption forecasting across Customer Success. You will translate complex customer data into insights, shaping planning and resource allocation across teams.

You will build executive dashboards, lead forecast reviews, and partner with Product, Data Science, and Sales to drive adoption and long-term customer value. This role requires strong analytical and communication skills.