Senior Forecasting & Strategy Lead

Salesforce, Inc.; Atlanta (GA); On-site; USD 143,000 - 217,000; Full time

Job summary

Salesforce is seeking a strategic, data-driven Senior Manager, Forecasting & Strategy to lead customer adoption forecasting and strategic planning across Customer Success. This role translates complex data into actionable insights to help prioritize resources and accelerate customer value.

The ideal candidate combines analytical prowess with business acumen and experience in SaaS customer lifecycle management, working with cross-functional teams to improve adoption and retention metrics.

Qualifications

• 7+ years in strategy, ops, forecasting, analytics, or related field.
• Advanced proficiency in Excel or Google Sheets, SQL or Python.
• Experience building forecasts, business plans, or performance metrics.

Responsibilities

• Develop customer adoption forecasting models across segments and products.
• Create predictive models to forecast adoption, identify at-risk customers, and surface opportunities.
• Establish a consistent forecasting methodology using historical patterns and engagement signals.
• Monitor forecast accuracy and refine models and assumptions over time.
• Translate data into actionable insights for Customer Success leaders and executives.

Skills

Excel/Sheets

SQL

Python

Tableau

Forecasting

Stakeholder mgmt

Tools

Tableau

CRM Analytics

Excel/Sheets

Job description

Salesforce is seeking a strategic, data-driven Senior Manager, Forecasting & Strategy to lead customer adoption forecasting and strategic planning across Customer Success. This role translates complex data into actionable insights to help prioritize resources and accelerate customer value.

The ideal candidate combines analytical prowess with business acumen and experience in SaaS customer lifecycle management, working with cross-functional teams to improve adoption and retention metrics.