Forecasting & Strategy Lead, Customer Success

Salesforce, Inc.; Massachusetts; Presencial; USD 143.000 - 217.000; Jornada completa

Descripción de la vacante

Salesforce is seeking a Senior Manager, Forecasting & Strategy to lead customer adoption forecasting and strategic planning across Customer Success. You will translate complex data into actionable insights to help leaders prioritize resources and drive long-term customer value.

The ideal candidate combines strong analytical capabilities with business acumen and experience in customer lifecycle data. This role involves cross-functional collaboration with Product, Data Science, and Sales to align

Formación

• 7+ years of experience in strategy, forecasting, analytics, or a related field.
• Advanced proficiency in Excel or Google Sheets, SQL or Python, and BI tools such as Tableau.
• Demonstrated experience developing forecasts, business plans, or performance measurement frameworks.
• Strong analytical skills, with the ability to synthesize complex datasets into clear insights.
• Experience working with customer lifecycle, product adoption, engagement, retention, or customer health data.

Responsabilidades

• Own and evolve customer adoption forecasting models that project product adoption across segments and portfolios.
• Develop predictive models and leading indicators to forecast future adoption trajectories and surface opportunities to accelerate usage.
• Establish a consistent forecasting methodology, incorporating historical adoption patterns, customer health, and engagement signals.
• Monitor forecast accuracy, identify variances, and continuously refine assumptions and methodologies.
• Translate adoption data into clear, actionable insights for leadership on momentum, risks, and expansion opportunities.
• Partner with Customer Success, Product, Data Science, and Sales to align on adoption definitions and reporting standards.

Conocimientos

Forecasting models

Data analysis

Excel/Sheets

SQL/Python

Tableau/BI tools

Executive communication

Herramientas

Tableau

CRM analytics

Descripción del empleo

Salesforce is seeking a Senior Manager, Forecasting & Strategy to lead customer adoption forecasting and strategic planning across Customer Success. You will translate complex data into actionable insights to help leaders prioritize resources and drive long-term customer value.

The ideal candidate combines strong analytical capabilities with business acumen and experience in customer lifecycle data. This role involves cross-functional collaboration with Product, Data Science, and Sales to align