Strategic Forecasting Lead, Customer Success

Salesforce, Inc.; United States; Hybrid; USD 143,000 - 217,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) plan

Employee stock purchase program

Job summary

Salesforce, Inc. seeks a Senior Manager of Forecasting & Strategy to lead customer adoption forecasting and strategic planning for Customer Success.

You will translate product usage and engagement data into actionable insights to accelerate value realization and guide leadership decisions. The role requires strong analytics, tooling (SQL/Python, Tableau), and cross-functional leadership to align adoption initiatives with business goals.

Qualifications

• 7+ years in strategy, operations, forecasting, analytics, or related field.
• Strong analytical skills; translate data into insights.
• Experience with customer lifecycle, adoption, retention data.
• Ability to influence senior stakeholders and lead cross‑functional teams.
• Executive communication and storytelling skills.

Responsibilities

• Lead customer adoption forecasting and analytics for Customer Success.
• Develop forward-looking strategic plans to improve adoption and time-to-value.
• Create executive dashboards and scorecards for adoption performance.
• Collaborate with Product, Data Science, Sales, and Revenue teams.
• Identify adoption gaps and design scalable interventions.

Skills

Forecasting

SQL/Python

Tableau

Excel/Google Sheets

Tools

Tableau

CRM analytics

Job description

Salesforce, Inc. seeks a Senior Manager of Forecasting & Strategy to lead customer adoption forecasting and strategic planning for Customer Success.

You will translate product usage and engagement data into actionable insights to accelerate value realization and guide leadership decisions. The role requires strong analytics, tooling (SQL/Python, Tableau), and cross-functional leadership to align adoption initiatives with business goals.