Strategic Forecasting Lead — SaaS Adoption & Growth

Salesforce, Inc.; Indianapolis (IN); On-site; USD 143,000 - 217,000; Full time

Job summary

Salesforce seeks a Senior Manager, Forecasting & Strategy to lead customer adoption forecasting and strategic planning across Customer Success. You will translate complex usage, engagement, and health data into insights to guide leadership decisions and optimize adoption and value realization across products and portfolios.

You will develop forward-looking models, establish a consistent forecasting methodology, and collaborate with Product, Data Science, and Sales to align on priorities and

Qualifications

• - 7+ years of experience in strategy, business operations, forecasting, analytics, or related field.
• - Advanced proficiency in Excel or Google Sheets, SQL or Python, and BI analytics tools such as Tableau.
• - Demonstrated experience developing forecasts, business plans, or performance measurement frameworks.
• - Strong analytical skills with the ability to translate data into insights and actions.
• - Experience with customer lifecycle, product adoption, engagement, or retention data.

Responsibilities

• Own and evolve customer adoption forecasting models and projection of product usage and dollars across segments.
• Develop predictive models and indicators to forecast adoption and surface opportunities to accelerate usage.
• Establish a consistent forecasting methodology using historical patterns, health data, and engagement signals.
• Monitor forecast accuracy and refine models and assumptions over time.
• Translate data into clear insights on momentum, risks, and expansion opportunities.
• Partner with leadership to develop strategic plans and prioritize resources across Customer Success.
• Build data-driven frameworks to prioritize segments and allocate resources for impact.
• Create executive dashboards and scorecards to track adoption performance and forecast confidence.
• Influence cross-functional teams to align priorities and improve data governance.

Skills

Forecasting

Data analysis

Executive communication

Stakeholder management

Excel/Sheets

SQL

Python

Tableau

Tools

Excel/Sheets

SQL

Python

Tableau

Job description

Salesforce seeks a Senior Manager, Forecasting & Strategy to lead customer adoption forecasting and strategic planning across Customer Success. You will translate complex usage, engagement, and health data into insights to guide leadership decisions and optimize adoption and value realization across products and portfolios.

You will develop forward-looking models, establish a consistent forecasting methodology, and collaborate with Product, Data Science, and Sales to align on priorities and