Senior Forecasting & Strategy Leader

Salesforce, Inc.; Seattle (WA); On-site; USD 143,000 - 217,000; Full time

Job summary

Salesforce, Inc. is seeking a Senior Manager, Forecasting & Strategy to lead customer adoption forecasting and strategic planning within Customer Success.

You will translate complex product usage and engagement data into actionable insights to guide leadership decisions and accelerate customer value. The role requires strong analytical skills, experience with forecasting models, and the ability to influence senior stakeholders across functions.

Qualifications

• 7+ years of experience in strategy, forecasting, analytics, or related fields.
• Experience forecasting adoption, usage, or customer success metrics.
• Strong analytical skills to translate data into business recommendations.
• Experience influencing senior stakeholders and cross-functional teams.

Responsibilities

• Lead customer adoption forecasting and strategic planning across Customer Success.
• Develop forward‑looking insights to anticipate adoption trends and risks.
• Translate data into actionable insights to prioritize resources and value.
• Create executive dashboards, scorecards, and performance reporting.
• Partner with leadership to improve adoption and time‑to‑value across lifecycle.

Skills

Forecasting

Analytics

Excel/Sheets

SQL/Python

Tableau

CRM analytics

Tools

Tableau

CRM analytics

Google Sheets

Job description

Salesforce, Inc. is seeking a Senior Manager, Forecasting & Strategy to lead customer adoption forecasting and strategic planning within Customer Success.

You will translate complex product usage and engagement data into actionable insights to guide leadership decisions and accelerate customer value. The role requires strong analytical skills, experience with forecasting models, and the ability to influence senior stakeholders across functions.