Strategic FinTech Account Manager

Plaid; San Francisco (CA); On-site; USD 149,000 - 176,000; Full time

Benefits offered by this job

Equity

Commission

Job summary

Plaid is seeking an experienced Enterprise Account Manager in San Francisco to own and expand strategic customer relationships within our fastest growing segment. You will drive revenue, manage renewals, and close upsell opportunities while guiding customers through API integrations and cross-functional implementations.

You will engage with executives, collaborate with product and sales teams, and help scale processes to support rapid growth in a dynamic FinTech environment.

Qualifications

• 4-8 years of account management and sales experience.
• Customer empathy and desire to see customers succeed.
• Desire to get technical and learn Plaid's APIs.
• Some familiarity in financial services and technical products; curiosity.
• Excitement to work in a high-growth environment and help build processes.
• Ability to work with diverse stakeholders and build relationships.
• Strong sales experience including negotiation and value-selling.
• Executive-level communication, written and verbal.

Responsibilities

• Own and manage the overall relationship with your portfolio of customers in our fastest growing segment.
• Build strong relationships with the C-Suite and Product teams to retain and grow revenue.
• Own and exceed revenue targets, including identifying and closing upsell opportunities and leading contract renewals negotiations.
• Help customers integrate and launch on Plaid.
• Solve complex customer challenges by cross-functional collaboration across Sales, Risk, Legal, Finance, Commercial, Marketing, and Business Operations.

Skills

Account management

Customer empathy

Technical learning

Financial services familiarity

Relationship building

Sales experience

Executive communication

Negotiation

Job description

Plaid is seeking an experienced Enterprise Account Manager in San Francisco to own and expand strategic customer relationships within our fastest growing segment. You will drive revenue, manage renewals, and close upsell opportunities while guiding customers through API integrations and cross-functional implementations.

You will engage with executives, collaborate with product and sales teams, and help scale processes to support rapid growth in a dynamic FinTech environment.