Strategic FinTech Account Manager - Revenue & Relationships

Plaid; New York (NY); On-site; USD 100,000 - 160,000; Full time

Job summary

Plaid is seeking an Account Manager to own and grow a strategic portfolio, driving renewals, expansions and strong relationships with executive stakeholders. You will partner with Sales, Product, Risk, Legal and Finance to deliver value and scale revenue in a fast-changing fintech landscape.

You will learn Plaid's APIs, understand customers' needs, and apply thoughtful, data-driven approaches to retention and expansion. This role sits in New York with multiple support teams.

Qualifications

• 4-8 years of account management and sales experience.
• Customer empathy and deep desire to see customers succeed.
• Desire to get technical and learn Plaid's APIs.
• Familiar with financial services and technical products; curiosity.
• Excited to work in a fast-growth environment and build processes.
• Ability to work with diverse people and build relationships.
• Strong sales experience (negotiation/value-selling).
• Executive-level written and verbal communication.

Responsibilities

• Own and manage the overall relationship with your portfolio of customers in our fastest growing customer segment.
• Build strong relationships with the C-Suite and Product teams to retain and grow revenue.
• Own and exceed revenue targets, including upsell opportunities and renewals negotiations.
• Help customers integrate and launch on Plaid.
• Solve complex customer challenges by cross-functional collaboration.

Skills

Account management

Sales experience

Technical product knowledge

Customer empathy

Relationship building

Executive communication

Negotiation

Financial services familiarity

Job description

Plaid is seeking an Account Manager to own and grow a strategic portfolio, driving renewals, expansions and strong relationships with executive stakeholders. You will partner with Sales, Product, Risk, Legal and Finance to deliver value and scale revenue in a fast-changing fintech landscape.

You will learn Plaid's APIs, understand customers' needs, and apply thoughtful, data-driven approaches to retention and expansion. This role sits in New York with multiple support teams.