Strategic Finance Success Manager

Campfire; New York (NY); On-site; USD 85,000 - 110,000; Full time

Job summary

Campfire is seeking a Customer Success Manager in New York to own a portfolio of customers and ensure their long-term success. You will collaborate with finance and accounting teams and drive product usage and engagement.

The ideal candidate will have over 3 years of experience in B2B SaaS customer success, a strong customer-first mindset, and the ability to manage multiple accounts in a fast-paced environment.

Qualifications

• 3+ years of Customer Success or Account Management experience in B2B SaaS.
• Experience supporting finance, accounting, or operations teams preferred.
• Strong technical aptitude and ability to learn complex platforms quickly.

Responsibilities

• Own post-implementation success for a portfolio of customers.
• Build relationships with finance and accounting teams.
• Identify and support expansion opportunities.

Skills

Customer Success

Account Management

B2B SaaS experience

Technical aptitude

Communication skills

Organizational skills

Education

Bachelor’s degree or equivalent experience

Tools

QuickBooks

Xero

Sage Intacct

NetSuite

Job description

Campfire is seeking a Customer Success Manager in New York to own a portfolio of customers and ensure their long-term success. You will collaborate with finance and accounting teams and drive product usage and engagement.

The ideal candidate will have over 3 years of experience in B2B SaaS customer success, a strong customer-first mindset, and the ability to manage multiple accounts in a fast-paced environment.