FinOps SaaS Customer Success Manager — Equity

Campfire; United States; À distance; USD 100 000 - 140 000; Plein temps

Résumé du poste

Campfire is seeking a Customer Success Manager to own a portfolio of customers in the US, driving adoption, retention, and long-term value on the Campfire platform.

You will partner with finance and accounting teams, implement success plans, lead quarterly business reviews, and collaborate with product, support, and sales to identify expansion opportunities and ensure customers realize measurable value.

Qualifications

• 3+ years in Customer Success or Account Management in B2B SaaS.
• Experience supporting finance, accounting, or operations teams.
• Bachelor’s degree or equivalent experience.
• ERP or accounting software experience is a plus (QuickBooks, Xero, Sage Intacct, NetSuite).

Responsabilités

• Own post-implementation success for a portfolio of customers.
• Drive adoption, engagement, and value realization.
• Manage renewals and identify expansion opportunities.
• Partner with Sales to scope upsell and cross-sell opportunities.
• Lead customer enablement sessions and product rollout.

Connaissances

Customer Success

Account Management

Relationship Building

Communication

Problem Solving

Formation

Bachelor’s degree

Outils

QuickBooks

Xero

Sage Intacct

NetSuite

Description du poste

Campfire is seeking a Customer Success Manager to own a portfolio of customers in the US, driving adoption, retention, and long-term value on the Campfire platform.

You will partner with finance and accounting teams, implement success plans, lead quarterly business reviews, and collaborate with product, support, and sales to identify expansion opportunities and ensure customers realize measurable value.