Customer Success Manager

Campfire; New York (NY); On-site; USD 85,000 - 110,000; Full time

Job summary

Campfire is seeking a Customer Success Manager in New York to own a portfolio of customers and ensure their long-term success. You will collaborate with finance and accounting teams and drive product usage and engagement.

The ideal candidate will have over 3 years of experience in B2B SaaS customer success, a strong customer-first mindset, and the ability to manage multiple accounts in a fast-paced environment.

Qualifications

• 3+ years of Customer Success or Account Management experience in B2B SaaS.
• Experience supporting finance, accounting, or operations teams preferred.
• Strong technical aptitude and ability to learn complex platforms quickly.

Responsibilities

• Own post-implementation success for a portfolio of customers.
• Build relationships with finance and accounting teams.
• Identify and support expansion opportunities.

Skills

Customer Success

Account Management

B2B SaaS experience

Technical aptitude

Communication skills

Organizational skills

Education

Bachelor’s degree or equivalent experience

Tools

QuickBooks

Xero

Sage Intacct

NetSuite

Job description

As a Customer Success Manager at Campfire, you will own a portfolio of customers and be responsible for driving adoption, retention, and long-term success. You will be the primary partner to finance and accounting teams, ensuring customers realize measurable value from Campfire and feel confident running their core financial operations on our platform.

You will work closely with Implementation, Product, Support, and Sales to deliver a best-in-class customer experience and identify opportunities for expansion and growth.

Key Responsibilities

Customer Ownership & Success

• Own post-implementation success for a portfolio of customers
• Build strong relationships with Controllers, Accounting Managers, and Finance leaders
• Drive adoption, engagement, and value realization across accounts
• Proactively manage account health and identify churn risk
• Lead QBRs, success planning, and ongoing check-ins

Retention & Growth

• Manage renewals for your book of business
• Identify and support expansion opportunities (seats, modules, entities, geographies, use cases)
• Partner with Sales to scope and close upsell and cross-sell opportunities
• Maintain accurate renewal forecasts and risk pipelines

Product Adoption & Enablement

• Lead customer enablement sessions and workflow optimization reviews
• Support rollout of new product features and modules
• Ensure customers are following best practices and getting maximum value from Campfire

Cross-Functional Collaboration

• Partner closely with Implementation to ensure smooth handoffs and successful go-lives
• Work with Support and Product to resolve issues and escalate customer feedback
• Represent customer voice internally and help improve processes across the customer lifecycle

Experience & Qualifications

• 3+ years of Customer Success or Account Management experience in B2B SaaS
• Experience supporting finance, accounting, or operations teams strongly preferred
• Bonus: ERP or accounting software experience (QuickBooks, Xero, Sage Intacct, NetSuite)
• Strong technical aptitude and ability to learn complex platforms quickly
• Bachelor’s degree or equivalent experience

Personal Attributes

• Customer-first mindset with strong ownership and accountability
• Excellent communicator and relationship builder
• Organized, proactive, and comfortable managing multiple accounts
• Strong problem-solver who thrives in a fast-moving startup environment
• Growth mindset and eagerness to learn and develop