Strategic Field Service Scheduler and Resource Planner

Duravant; Wood Dale (IL); On-site; USD 70,000 - 95,000; Full time

Job summary

Duravant in Wood Dale, IL is seeking a Field Service Planner to allocate field service resources, schedule appointments, assign work orders, and manage the overall service schedule for installations, planned maintenance and emergency break-fix activities.

You will collaborate with project managers, forecast demand, optimize technician utilization, maintain KPIs, and ensure high customer satisfaction while driving service revenue.

Qualifications

• Bachelor’s degree or equivalent experience required.
• Strong computer literacy and ability to learn new software quickly.
• Experience with remote field service and scheduling preferred.
• Customer service experience.

Responsibilities

• Manage scheduling requirements for internally-driven projects and external customer demands.
• Conduct continuous planning based upon field service forecast, service resource capacity and customer requirements.
• Utilize field service management system to schedule, manage, track and report service technician resources.
• Lead and manage the effort to leverage technical resources across Duravant through collaboration across operating companies.
• Work closely with project managers to assure resources are scheduled for new equipment installation/start-up project plans and requirements.
• Analyze planned scheduling needs for installation/start-up projects against sold proposals to assure margins are being maintained.
• Work independently to schedule and dispatch service technicians for emergency after-hours and other technical support.
• Maintain primary contact responsibility to customers and technicians to resolve scheduling conflicts and other work order related issues.
• Research opportunities and assign customer courtesy visits to schedule technicians.
• Arrange non-field service resources required for field work execution.
• Develop and maintain service key performance indicators (KPIs).
• Optimize service technician utilization rates.
• Achieve high customer satisfaction for services performed while driving revenue and profit growth.

Skills

Critical thinking

Analytical skills

Independent problem solving

Customer-centric

Results driven

Teamwork

Time management

Verbal and written communication

Education

Bachelor’s degree in relevant field

Job description

Duravant in Wood Dale, IL is seeking a Field Service Planner to allocate field service resources, schedule appointments, assign work orders, and manage the overall service schedule for installations, planned maintenance and emergency break-fix activities.

You will collaborate with project managers, forecast demand, optimize technician utilization, maintain KPIs, and ensure high customer satisfaction while driving service revenue.