Field Service Scheduler & Resource Optimizer

Nvenia Llc; Wood Dale, Northern (IL, KY); Hybrid; USD 77,000 - 123,000; Full time

Job summary

nVenia in Wood Dale, IL is seeking an experienced Field Service Planner to efficiently allocate field service resources, schedule appointments, and dispatch technicians for installation, maintenance and emergency break-fix.

You will collaborate with project managers, optimize technician utilization, and develop service KPI metrics while ensuring high customer satisfaction and revenue growth.

Qualifications

• Bachelor’s degree or equivalent experience required.
• Strong computer literacy and ability to learn new software quickly.
• Experience with remote field service scheduling is preferred.
• Customer service experience is required.

Responsibilities

• Schedule field service appointments and assign work orders.
• Allocate field service resources to maximize utilization.
• Lead coordination with customers and technicians for installs, maintenance, and break-fix work.
• Collaborate with project managers to align resources with startup plans.
• Develop and monitor service KPIs and improve technician utilization.
• Resolve scheduling conflicts and communicate status to customers.

Skills

Analytical thinking

Critical thinking

Time management

Customer focus

Teamwork

Communication skills

Education

Bachelor’s degree in relevant field

Tools

Field Service Management System

Job description

nVenia in Wood Dale, IL is seeking an experienced Field Service Planner to efficiently allocate field service resources, schedule appointments, and dispatch technicians for installation, maintenance and emergency break-fix.

You will collaborate with project managers, optimize technician utilization, and develop service KPI metrics while ensuring high customer satisfaction and revenue growth.