Strategic Field Service Planner & Coordinator

Sidel; Norcross (GA); On-site; USD 60,000 - 90,000; Full time

Job summary

Sidel is seeking a dedicated operations planner to streamline field operations. You will serve as the primary point of contact for internal customers, ensuring accurate resource scheduling and system integrity across regions.

The role involves registering requests in Excel, coordinating FSE assignments, updating records, and managing logistics for internal and external technicians while aligning with FSM processes and manager approvals.

Qualifications

• Bachelor degree in Engineering is a plus.
• English and Spanish are pluses.
• Foreign language as per regional allocation is a plus.

Responsibilities

• Register the request on an Excel file.
• When the FSE manager assigns and prebooks the FSE on FSM, send the assignment when requested by manager.
• Update the name of the FSE on the Excel file.
• If external FSE, follow up on logistics with the company.
• If internal FSE, book logistics.
• Assign the activity on FSM and follow up to have it on hardbook and released.
• Manage extensions and update FSM activities according to manager approval.
• Follow up on training FSE.

Skills

English

Spanish

Education

Bachelor degree in Engineering

Job description

Sidel is seeking a dedicated operations planner to streamline field operations. You will serve as the primary point of contact for internal customers, ensuring accurate resource scheduling and system integrity across regions.

The role involves registering requests in Excel, coordinating FSE assignments, updating records, and managing logistics for internal and external technicians while aligning with FSM processes and manager approvals.