FSE Planner

Sidel; Norcross (GA); On-site; USD 60,000 - 90,000; Full time

Job summary

Sidel is seeking a dedicated operations planner to streamline field operations. You will serve as the primary point of contact for internal customers, ensuring accurate resource scheduling and system integrity across regions.

The role involves registering requests in Excel, coordinating FSE assignments, updating records, and managing logistics for internal and external technicians while aligning with FSM processes and manager approvals.

Qualifications

• Bachelor degree in Engineering is a plus.
• English and Spanish are pluses.
• Foreign language as per regional allocation is a plus.

Responsibilities

• Register the request on an Excel file.
• When the FSE manager assigns and prebooks the FSE on FSM, send the assignment when requested by manager.
• Update the name of the FSE on the Excel file.
• If external FSE, follow up on logistics with the company.
• If internal FSE, book logistics.
• Assign the activity on FSM and follow up to have it on hardbook and released.
• Manage extensions and update FSM activities according to manager approval.
• Follow up on training FSE.

Skills

English

Spanish

Education

Bachelor degree in Engineering

Job description

Your mission is to streamline field operations planning by serving as the key point of contact for internal customers, ensuring accurate resource scheduling, system integrity, and cross-regional coordination. You will optimize operational performance through proactive technician management, negotiation, and strategic skill development.

Your Mission

• - Register the request on excel file.
• - When the FSE manager assigns and prebooks the FSEon FSM, send the assignment when requested by manager.
• - Update the name of the FSE on the excel file.
• - If external FSE, follow up on logistics with the company.
• - If internal FSE, book logistics.
• - Assign the activity on FSM.Follow up with the owner of the intervention for the activity to be onhardbook and release it.
• - Manage extension and update activities of FSM according tomanager approval.
• - Follow up on training FSE

Your Profile

• - Bachelor degree in Engineering is a plus
• - English, Spanish is a plus
• - Foreign language as per regional allocation is aplus