Strategic Field Ops & Analytics Lead

PTC Therapeutics, Inc.; New Jersey; Hybrid; USD 126,000 - 159,000; Full time

Job summary

PTC Therapeutics, Inc. in Warren, NJ is seeking a Sr Manager, Field Operations & Analytics to drive field performance and operational excellence.

You will shape field force sizing, targeting, alignment, and incentive plans while collaborating with Commercial, Patient Services, BI, IT, and other partners. The role emphasizes data-driven decision making, CRM enhancements with Veeva, data quality, and governance of change requests across BI/IT, with a hybrid work arrangement in New Jersey and a

Qualifications

• Proficiency with Microsoft Office.
• Experience designing and building visualizations using PowerBI, Tableau, or Qlik Sense.
• Demonstrated expertise in analytical methodologies, statistics, and problem solving.
• Ability to translate commercial needs into operational solutions.
• Excellent written and verbal communication; capable of presenting data clearly.
• Ability to work autonomously and in a matrix, fast-paced environment.

Responsibilities

• Lead incentive compensation planning and administration activities, including plan design analytics, goal setting, reporting, payout administration, and awards/recognition.
• Strategically manage field deployment, size, structure, territory alignments, placement efforts by partnering with key stakeholders and ensure field teams are optimally deployed to achieve commercial objectives.
• Lead CRM enhancements and projects, ensuring priorities are aligned appropriately with business strategy, scalability, and ongoing maintenance considerations.
• Analyze configuration changes working with Veeva CRM System Administrator (IT). In collaboration with IT, Develop and establish CRM test scripts and coordinate/schedule UATs with relevant field users.
• Proactively identify, prioritize, and implement process improvements related to CRM functionality, customer data, and reporting.
• Improve and enrich data quality within CRM – address, status, affiliations of HCPs, COEs, establish and monitor match/merge and stewardship activities.
• Manage and oversee roster for all field facing teams along with on-boarding and off-boarding processes.
• Lead quarterly cyclical alignment changes and conduct impact analysis and communicate key inputs ZTT/Roster/Target lists to all cross functional partners Patient Services/BI/IT.
• Lead the planning, governance, and continuous improvement of integrated change request processes across cross-functional BI/IT departments.
• Oversee and/or develop geographical sales analysis, including trend analysis, regional data, product rankings, market segmentation, call analysis and other miscellaneous sales support.
• Prioritize projects, meet timelines and exceed quality standards based on incoming and ongoing business needs.
• Analyze data and data requirements regarding reporting solutions, ensure data quality, and match back to core systems transaction results.
• Create and Maintain SOP documentation of Bus Ops solutions (CRM, Reporting, IC), data mapping, data dictionary, and reporting standards.
• Serve as a key business partner to Commercial, Patient Services, BI, IT, and other stakeholders to align operational priorities and deliver scalable solutions.
• Provide guidance, mentorship, and day-to-day direction on commercial operations initiatives, as applicable.
• Monitor operational performance, identify risks and opportunities, and recommend actions to improve efficiency, effectiveness, and business impact.
• Perform other tasks and assignments as needed and specified by management.

Skills

Analytical thinking

Communication skills

Project leadership

Team collaboration

Problem solving

Tools

PowerBI

Tableau

Qlik Sense

Veeva CRM

Microsoft Office

Job description

PTC Therapeutics, Inc. in Warren, NJ is seeking a Sr Manager, Field Operations & Analytics to drive field performance and operational excellence.

You will shape field force sizing, targeting, alignment, and incentive plans while collaborating with Commercial, Patient Services, BI, IT, and other partners. The role emphasizes data-driven decision making, CRM enhancements with Veeva, data quality, and governance of change requests across BI/IT, with a hybrid work arrangement in New Jersey and a