Sr Manager, Field Operations & Analytics

ptcbio; New Jersey; On-site; USD 120,000 - 170,000; Full time

Job summary

PTC Therapeutics is seeking a Sr Manager of Field Operations & Analytics to optimize field force effectiveness and deployment while delivering data-driven insights. You will lead incentive compensation, CRM enhancements, and cross-functional initiatives to support commercial strategies.

Responsibilities include coordinating with IT and field users on CRM changes, ensuring data quality, and guiding operational priorities with BI and Patient Services teams.

Qualifications

• Bachelor's degree in business or science, with 6+ years in commercial operations or analytics.
• 3-5+ years in field operations: field force effectiveness, deployment, targeting, and incentives.
• Proficiency with Microsoft Office.
• Experience creating visualizations with PowerBI, Tableau, or Qlik Sense.
• Strong analytical methodologies and statistics background.
• Experience with Veeva CRM.

Responsibilities

• Lead key incentive compensation planning and administration activities.
• Strategically manage field deployment, size, structure, and territory alignments.
• Lead and oversee Sales team CRM enhancements and projects.
• Analyze configuration changes with Veeva CRM System Administrator and coordinate UATs.
• Proactively identify and implement CRM and data reporting improvements.
• Improve data quality within CRM and establish data mapping and stewardship.
• Manage rosters and onboarding/offboarding for field-facing teams.
• Lead quarterly alignment changes and communicate inputs to cross-functional partners.
• Oversee change request processes across BI/IT departments.
• Provide guidance to Commercial, Patient Services, BI, IT, and other stakeholders.

Skills

Field operations

Analytics

Veeva CRM

MS Office

PowerBI

Tableau

Qlik Sense

Data analysis

Education

Bachelor's degree in business or science

Tools

PowerBI

Tableau

Qlik Sense

Veeva CRM

Job description

PTC Therapeutics is a global commercial biopharmaceutical company. For over 25 years our team has been deeply committed to a unified purpose: Extending life's moments for children and adults living with a rare disease.

At PTC, we cultivate an inclusive culture where everyone feels valued, respected, and empowered. We welcome candidates from all backgrounds to join our team , fostering a strong sense of belonging.

Visit our website to learn more about our company and culture! Site: www.ptcbio.com

Job Description Summary:

The Sr Manager, Field Operations & Analytics, is responsible for driving effectiveness and operational excellence to enhance overall field performance for customer-facing field teams.

This role supports field force sizing and deployment, Targeting and Alignment, Incentive Compensation Management, CRM enhancements, measures and monitors Sales Force performance, and delivers analytical insights in collaboration with key business partners to achieve commercial objectives and to support data-driven business and sales strategies.

This role requires leading cross-functional collaboration, maintaining documentation and communicating key inputs to cross-functional partners.

The incumbent ensures adherence to relevant regulatory requirements and company Standard Operating Procedures (SOPs) as appropriate.

Job Description:

Responsibilities:

• Lead key incentive compensation planning and administration activities, including plan design analytics, goal setting, reporting, payout administration, and awards/recognition.
• Strategically manage field deployment, size, structure, territory alignments, placement efforts by partnering with key stakeholders and ensure field teams are optimally deployed to achieve commercial objectives.
• Lead and oversee Sales team CRM enhancements and new projects, ensuring priorities are aligned appropriately with business strategy, scalability, and ongoing maintenance considerations.
• Analyze configuration changes working with Veeva CRM System Administrator (IT). In collaboration with IT, Develop and establish CRM test scripts and coordinate/schedule UATs with relevant field users.
• Proactively identify, prioritize, and implement process improvements related to CRM functionality, customer data, and reporting.
• Improve and enrich data quality within CRM - address, status, affiliations of HCPs, COEs, establish and monitor match/merge and stewardship activities.
• Manage and oversee roster for all field facing teams along with on-boarding and off-boarding processes.
• Lead quarterly cyclical alignment changes and conduct impact analysis and communicate key inputs ZTT/Roster/Target lists to all cross functional partners Patient Services/BI/IT.
• Lead the planning, governance, and continuous improvement of integrated change request processes across cross-functional BI/IT departments.
• Oversee and/or develop geographical sales analysis, including trend analysis, regional data, product rankings, market segmentation, call analysis and other miscellaneous sales support.
• Prioritize projects, meet timelines and exceed quality standards based on incoming and ongoing business needs.
• Analyze data and data requirements regarding reporting solutions, ensure data quality, and match back to core systems transaction results.
• Create and Maintain SOP documentation of Bus Ops solutions (CRM, Reporting, IC), data mapping, data dictionary, and reporting standards.
• Serve as a key business partner to Commercial, Patient Services, BI, IT, and other stakeholders to align operational priorities and deliver scalable solutions.
• Provide guidance, mentorship, and day-to-day direction on commercial operations initiatives, as applicable.
• Monitor operational performance, identify risks and opportunities, and recommend actions to improve efficiency, effectiveness, and business impact.
• Perform other tasks and assignments as needed and specified by management.

Qualifications:

• Bachelor's degree in related business or scientific discipline and a minimum of 6+ years progressively responsible experience in commercial operations, business analytics or related positions in a pharmaceutical, biotechnology or related environment including demonstrated experience leading cross-functional initiatives and business processes.
• 3-5+ years in field operations functional areas - Field force effectiveness, Field Deployment, Size and Structure, Targeting, Alignment, Incentive Compensation, sales performance reporting/analysis, Veeva CRM.
• Special knowledge or skills needed and/or licenses or certificates required.
• Proficiency with Microsoft Office.
• Experience designing and building visualizations using PowerBI or other business intelligence tools (Tableau, Qlik Sense) - strong interest in learning new tools and software is key.
• Demonstrated expertise in analytical methodologies, statistics, and implementing structured ways of analyzing business problems.
• Good understanding of uncovering data/analysis requirements, and analytical needs
• Effec