Sr Manager, Field Operations & Analytics

PTC Therapeutics, Inc; New Jersey; Hybrid; USD 126,000 - 159,000; Full time

Benefits offered by this job

Incentives

Medical, dental, vision

Retirement plan

Job summary

PTC Therapeutics, Inc. is seeking a Sr Manager, Field Operations & Analytics to drive field force effectiveness and data-driven decision making. You will lead incentive compensation, field deployment, territory alignment, and CRM optimization with cross-functional partners to support commercial objectives.

This hybrid role based in Warren, NJ requires strong analytical skills and experience with Veeva CRM, PowerBI/Tableau, translating business needs into scalable operational solutions.

Qualifications

• Bachelor's degree in related business or scientific discipline.
• Minimum 6+ years in commercial operations, analytics or related roles in pharma/biotech.
• 3-5+ years in field operations functional areas including Field force effectiveness, deployment, targeting, and CRM.

Responsibilities

• Lead incentive compensation planning, analytics, payout administration, and awards.
• Manage field deployment, territory alignment and staffing to meet commercial goals.
• Oversee Sales team CRM enhancements and project priorities with IT and business partners.
• Collaborate with IT to develop CRM test scripts and coordinate UATs with field users.
• Identify and implement CRM, data, and reporting process improvements.
• Improve data quality in CRM including physician and COE data; manage data stewardship tasks.
• Oversee roster, onboarding/offboarding for field teams.
• Lead quarterly alignment changes and communicate inputs to cross-functional partners.
• Govern and improve cross-functional change requests across BI/IT.
• Develop geographical sales analysis including trend, rankings, segmentation.
• Prioritize projects to meet timelines and quality standards.
• Ensure data mapping and reporting standards are documented.

Skills

Field operations

Cross-functional collaboration

Analytical thinking

Operational excellence

Communication

Education

Bachelor's degree in related business or science

Tools

Veeva CRM

PowerBI

Tableau

Qlik Sense

Excel

Job description

PTC Therapeutics is a global commercial biopharmaceutical company. For over 25 years our team has been deeply committed to a unified purpose: Extending life's moments for children and adults living with a rare disease.

At PTC, we cultivate an inclusive culture where everyone feels valued, respected, and empowered. We welcome candidates from all backgrounds to join our team, fostering a strong sense of belonging.

Visit our website to learn more about our company and culture! Site: www.ptcbio.com

Job Description Summary: The Sr Manager, Field Operations & Analytics, is responsible for driving effectiveness and operational excellence to enhance overall field performance for customer-facing field teams. This role supports field force sizing and deployment, Targeting and Alignment, Incentive Compensation Management, CRM enhancements, measures and monitors Sales Force performance, and delivers analytical insights in collaboration with key business partners to achieve commercial objectives and to support data-driven business and sales strategies. This role requires leading cross-functional collaboration, maintaining documentation and communicating key inputs to cross-functional partners. The incumbent ensures adherence to relevant regulatory requirements and company Standard Operating Procedures (SOPs) as appropriate.

Job Description

Responsibilities

• Lead key incentive compensation planning and administration activities, including plan design analytics, goal setting, reporting, payout administration, and awards/recognition.
• Strategically manage field deployment, size, structure, territory alignments, placement efforts by partnering with key stakeholders and ensure field teams are optimally deployed to achieve commercial objectives.
• Lead and oversee Sales team CRM enhancements and new projects, ensuring priorities are aligned appropriately with business strategy, scalability, and ongoing maintenance considerations.
• Analyze configuration changes working with Veeva CRM System Administrator (IT). In collaboration with IT, develop and establish CRM test scripts and coordinate/schedule UATs with relevant field users.
• Proactively identify, prioritize, and implement process improvements related to CRM functionality, customer data, and reporting.
• Improve and enrich data quality within CRM - address, status, affiliations of HCPs, COEs, establish and monitor match/merge and stewardship activities.
• Manage and oversee roster for all field facing teams along with on-boarding and off-boarding processes.
• Lead quarterly cyclical alignment changes and conduct impact analysis and communicate key inputs ZTT/Roster/Target lists to all cross functional partners Patient Services/BI/IT.
• Lead the planning, governance, and continuous improvement of integrated change request processes across cross-functional BI/IT departments.
• Oversee and/or develop geographical sales analysis, including trend analysis, regional data, product rankings, market segmentation, call analysis and other miscellaneous sales support.
• Prioritize projects, meet timelines and exceed quality standards based on incoming and ongoing business needs.
• Analyze data and data requirements regarding reporting solutions, ensure data quality, and match back to core systems transaction results.
• Create and Maintain SOP documentation of Bus Ops solutions (CRM, Reporting, IC), data mapping, data dictionary, and reporting standards.
• Serve as a key business partner to Commercial, Patient Services, BI, IT, and other stakeholders to align operational priorities and deliver scalable solutions.
• Provide guidance, mentorship, and day-to-day direction on commercial operations initiatives, as applicable.
• Monitor operational performance, identify risks and opportunities, and recommend actions to improve efficiency, effectiveness, and business impact.
• Perform other tasks and assignments as needed and specified by management.

Qualifications

Bachelor's degree in related business or scientific discipline and a minimum of 6+ years progressively responsible experience in commercial operations, business analytics or related positions in a pharmaceutical, biotechnology or related environment including demonstrated experience leading cross-functional initiatives and business processes.

• 3-5+ years in field operations functional areas - Field force effectiveness, Field Deployment, Size and Structure, Targeting, Alignment, Incentive Compensation, sales performance reporting/analysis, Veeva CRM.

Special knowledge or skills needed and/or licenses or certificates required

• Proficiency with Microsoft Office.
• Experience designing and building visualizations using PowerBI or other business intelligence tools (Tableau, Qlik Sense) - strong interest in learning new tools and software is key.
• Demonstrated expertise in analytical methodologies, statistics, and implementing structured ways of analyzing business problems.
• Good understanding of uncovering data/analysis requirements, and analytical needs
• Effective interpersonal and written communication skills include the ability to create and deliver clear and impactful data presentations, and the ability to communicate complex technical information clearly.
• Ability to work independently and collaboratively, as required, in a fast-paced, matrixed, team environment consisting of internal and external team members.
• Analytical thinker with excellent problem-solving skills and the ability to adapt to changing priorities and deadlines.
• Excellent planning, organization and time management skills include the ability to support and prioritize multiple projects.
• Demonstrated ability to lead projects, influence cross-functional stakeholders, and drive decisions in a matrixed environment.
• Strong business acumen and ability to translate commercial needs into operational solutions and system/process enhancements.
• Experience managing competing priorities while balancing strategic objectives and tactical execution.

Travel requirements: 0-15%

This is a hybrid role to Warren, NJ

Expected Base Salary Range

$126,100 - $158,800. The base salary offered will be contingent on assessment of candidate education level, background, and experience relative to the requirements of the position they are being considered for, as well as review of internal equity.

In addition to base salary, PTC employees are also eligible for short- and long-term incentives. All eligible employees may also enroll in PTC's medical, dental, vision, and retirement savings plans.

EEO Statement:

PTC Therapeutics is an equal opportunity employer. We welcome applications from all individuals, regardless of race, color, national origin, gender, age, physical characteristics, social origin, disability, religion, family status, pregnancy, sexual orientation, gender identity, gender expression, disability, veteran status or any unlawful criterion under applicable law. We are committed to treating all applicants fairly and avoiding discrimination.