Strategic Field Operations Leader

Friendsofkerhonkson; Richardson (TX); On-site; USD 95,000 - 130,000; Full time

Benefits offered by this job

Competitive pay

Paid time off

Medical, dental, and vision insurance

401(k) with company matching

Life and disability insurance

Supplemental benefits

World-class training

Career development opportunities

Job summary

Service Experts is seeking an Assistant General Manager to lead the Field Management team, aligning objectives and deadlines to achieve short-term goals. You will coordinate service departments to drive efficiency, support the Sales Team, assist with budgets, and ensure payroll accuracy.

You will train service staff and manage dispatchers, scheduling, and safety processes while analyzing customer feedback to improve service levels.

Qualifications

• Bachelor’s Degree in Business, Operations or related field.
• 6+ years experience in the HVAC industry including sales, installation and service.
• Supervisory experience required.
• Excellent customer service and communication abilities.
• Strong technical troubleshooting skills.
• Valid driver’s license.

Responsibilities

• Implements organizational policies and goals in conjunction with the General Manager.
• Coordinates activities of service departments (Sales, Maintenance, Installation) to drive operational efficiency.
• Assists with leading a successful Sales Team.
• Assists with budget analysis and setting profitability goals.
• Helps ensure payroll processes are accurate and on time.
• Trains and monitors Customer Service Specialists on booking rates, call volumes and service levels.
• Manages dispatchers and technician scheduling to maximize call volume/capacity.
• Ensures Health, Safety and Environmental processes are followed.
• Analyzes customer satisfaction feedback and follows up appropriately.
• Supports the General Manager on sales goal planning and tracking.
• Helps develop ongoing performance feedback and counseling for employees.
• Adheres to HR standards and guidelines on reviews, counsel and discipline.

Skills

Leadership

Customer service

Communication

Operations management

Scheduling

HR knowledge

Troubleshooting

Team supervision

Budgeting

Education

Bachelor's degree in Business/Operations or related field

Job description

Service Experts is seeking an Assistant General Manager to lead the Field Management team, aligning objectives and deadlines to achieve short-term goals. You will coordinate service departments to drive efficiency, support the Sales Team, assist with budgets, and ensure payroll accuracy.

You will train service staff and manage dispatchers, scheduling, and safety processes while analyzing customer feedback to improve service levels.