Strategic Facilities Solutions Manager

City Wide Facility Solutions; Salt Lake City (UT); On-site; USD 66,000 - 110,000; Full time

Benefits offered by this job

Base salary

Commissions

Car allowance

Phone allowance

Gas reimbursement

Health insurance

Supplemental health insurance

Paid time off

Paid holidays

Total compensation up to $110,000+

Job summary

City Wide Facility Solutions of Salt Lake City is seeking an outgoing, dynamic individual for our B2B team to build long-term client relationships and drive additional maintenance services.

You will manage up to 40 buildings in the Salt Lake City area, coordinating field visits, quotes, and service execution with independent contractors, while maintaining high standards of client satisfaction.

Qualifications

• 3-5+ years of sales and management experience in building maintenance, facility management, or equivalent experience.
• Highly detail-oriented and excellent follow-through on commitments.
• Positive and outgoing personality; great at building relationships.
• Provides excellent customer service and builds strong client relationships
• Solves problems proactively
• Desires to learn and grow professionally
• Works independently
• Excellent verbal and strong written communication skills.
• Microsoft Office and CRM system proficiency

Responsibilities

• Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products.
• Formulate and manage an effective service strategy and schedule tailored to each client.
• Negotiate and enter into agreements with clients for additional services – determine pricing, staffing, and logistics.
• Manage all Contractor relationships, including – Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary.
• Ensure a standard of excellence in quality and client satisfaction through detailed quality control inspections of client sites and consistent follow-through with all promises to clients.
• Supervise and direct Night Managers; ensure the client's strategy is executed and all services are performed correctly.
• Ensure adequate (internal and external) staffing needs to service clients.
• Promote the sale of, procure, and monitor supplies for clients.
• Effectively communicate all client issues with Contractors and management; promptly address any client issues or problems that arise.
• Use City Wide's CRM to perform client inspections, adding extra charges, NM routing, etc.
• Schedule each non-routine activity in client facilities using Outlook.
• Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets, and Exhibit A's. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate, and that all items are properly labeled.

Skills

Sales experience

Management experience

CRM proficiency

Microsoft Office

Education

High school diploma

Undergraduate degree preferred

Job description

City Wide Facility Solutions of Salt Lake City is seeking an outgoing, dynamic individual for our B2B team to build long-term client relationships and drive additional maintenance services.

You will manage up to 40 buildings in the Salt Lake City area, coordinating field visits, quotes, and service execution with independent contractors, while maintaining high standards of client satisfaction.