Strategic Facilities Operations Director – Union SME

JLL; Mountain View (CA); On-site; USD 180,000 - 240,000; Full time

Job summary

JLL is seeking an exceptional Technical Operations Director in Mountain View to lead union relations, strategic facilities management, and program standardization. The role focuses on financial stewardship, documentation discipline, and cross-functional leadership to drive operational excellence across the portfolio.

The director will implement a phased roadmap for insourcing maintenance, ensure regulatory compliance, and elevate performance standards with data-driven insights and robust

Qualifications

• 10+ years of experience in facilities management or related leadership roles.
• Demonstrated experience acting as a Union SME or in significant labor relations leadership.
• Proven track record in financial management, including budget oversight and reporting.
• Exceptional ability to develop documentation, programs, and standardized operating procedures.
• Strong leadership skills with experience managing large cross-functional teams.
• Excellent oral and written communication, capable of presenting to executives.
• Bachelor's degree in Facilities Management, Business, Engineering, or related field; CFMs/FM certifications preferred.

Responsibilities

• Serve as Union SME with authority on labor relations and compliance with bargaining agreements.
• Oversee integrated facilities management services, budgets, and performance data.
• Develop and maintain program standards, SOPs, and operational playbooks.
• Lead and mentor high-performing cross-functional teams across the portfolio.
• Design a multi-year roadmap for insourcing key maintenance work.
• Oversee building system lifecycles and ensure preventive maintenance programs.
• Plan resilience and business continuity initiatives for all facilities.
• Drive energy efficiency and sustainability initiatives within operations.
• Translate performance data into actionable process improvements.

Skills

Union relations leadership

Strategic operational oversight

Financial management

Documentation & SOP development

Team leadership

Executive communication

Data-driven decision making

Cross-functional collaboration

Education

Bachelor's degree in Facilities Management, Business, Engineering, or related field

CFM or FMA certifications preferred

Job description

JLL is seeking an exceptional Technical Operations Director in Mountain View to lead union relations, strategic facilities management, and program standardization. The role focuses on financial stewardship, documentation discipline, and cross-functional leadership to drive operational excellence across the portfolio.

The director will implement a phased roadmap for insourcing maintenance, ensure regulatory compliance, and elevate performance standards with data-driven insights and robust