Strategic Event Sales Specialist

AFR Furniture Rental; Antioch (TN); On-site; USD 42,000 - 64,000; Full time

Job summary

AMERICAN FURNITURE RENTAL, INC. is seeking a proactive sales support specialist to join our Account Executive team.

You will collaborate with outside sales, manage quotes through NAV, invoice, and coordinate delivery while building strong client relationships. Responsibilities include creating client presentations, researching leads, updating CRM, and supporting event proposals from initial request to billing.

Qualifications

• Must have Event or Hospitality experience.
• Knowledge of Microsoft Office Suite.
• Knowledge of Salesforce preferred, but not required.
• High customer service value, and great phone and email communication skills.
• Professional and sales forward demeanor.
• Ability to problem solve and manage fast paced workflow.
• Teamwork skills are required.

Responsibilities

• Collaborate with and provide support for the outside sales team. Work together to meet monthly goals.
• Provide excellent customer service via phone and email to ensure happy, repeat customers.
• Create presentations for client's event needs, as well as in-person meetings for Account Executive partner.
• Identify and research potential sales leads.
• Managing the sales entry process from start to finish, including initial quote communication, entering the quote information into NAV, making changes with the client, confirming availability with Operations department, charging credit cards, confirming final details, and managing client's needs for day of delivery.
• Entering information regarding leads, clients, and orders into CRM. Responsible for managing accuracy of CRM.
• Help clients design their events using furniture, suggesting alternative options based on theme, budget, availability, and style.
• Proactively follow up with clients to close all business and generate additional revenue from repeat renters.
• Coordinate with Operations all requests for inventory and scheduling.
• Communicate rental policies to clients. Manage client expectations with clear and consistent communication.
• Attend all Sales/Ops weekly meetings and act as the main coordination point to disseminate necessary information to the operations and delivery teams.
• Attending monthly sales meetings with clients, and quarterly networking events.
• Participate in monthly calls with regional sales team, be open to discussing change, growth, and improvement, and willing to participate in training to better succeed at this role.
• Coordinate aging/billing communication and application.

Skills

Event experience

Sales

Customer service

Phone & email communication

Teamwork

Problem solving

Tools

Salesforce

Microsoft Office

Job description

AMERICAN FURNITURE RENTAL, INC. is seeking a proactive sales support specialist to join our Account Executive team.

You will collaborate with outside sales, manage quotes through NAV, invoice, and coordinate delivery while building strong client relationships. Responsibilities include creating client presentations, researching leads, updating CRM, and supporting event proposals from initial request to billing.