Event Growth & Sales Specialist

American Furniture Rental; Phoenix (AZ); On-site; USD 42,000 - 60,000; Full time

Job summary

American Furniture Rental is seeking a proactive inside sales support specialist to help the Account Executive team generate new business and nurture existing accounts through inside sales techniques, proposals, and timely follow-up.

The role emphasizes collaboration with the outside sales group, client communications by phone and email, and coordinating quotes, orders, and deliveries. Experience in event or hospitality settings is highly valued, along with strong Microsoft Office and CRM skills.

Qualifications

• Must have Event or Hospitality experience.
• Knowledge of Microsoft Office Suite.
• Knowledge of Salesforce preferred, but not required.
• High customer service value, and great phone and email communication skills.
• Professional and sales forward demeanor.
• Ability to problem solve and manage fast paced workflow.
• Teamwork skills are required.

Responsibilities

• Collaborate with and provide support for the outside sales team. Work together to meet monthly goals.
• Provide excellent customer service via phone and email to ensure happy, repeat customers.
• Create presentations for client’s event needs, as well as in-person meetings for Account Executive partner.
• Identify and research potential sales leads.
• Managing the sales entry process from start to finish, including initial quote communication, entering the quote information into NAV, making changes with the client, confirming availability with Operations department, charging credit cards, confirming final details, and managing client’s needs for day of delivery.
• Entering information regarding leads, clients, and orders into CRM. Responsible for managing accuracy of CRM.
• Help clients design their events using furniture, suggesting alternative options based on theme, budget, availability, and style.
• Proactively follow up with clients to close all business and generate additional revenue from repeat renters.
• Coordinate with Operations all requests for inventory and scheduling.
• Communicate rental policies to clients. Manage client expectations with clear and consistent communication.
• Attend all Sales/Ops weekly meetings and act as the main coordination point to disseminate necessary information to the operations and delivery teams.
• Attending monthly sales meetings with clients, and quarterly networking events.
• Participate in monthly calls with regional sales team, be open to discussing change, growth, and improvement, and willing to participate in training to better succeed at this role.
• Coordinate aging/billing communication and application.

Skills

Event experience

Hospitality experience

Customer service

Phone & email communication

Sales mindset

Team collaboration

Problem solving

Tools

Microsoft Office

Salesforce

CRM software

Job description

American Furniture Rental is seeking a proactive inside sales support specialist to help the Account Executive team generate new business and nurture existing accounts through inside sales techniques, proposals, and timely follow-up.

The role emphasizes collaboration with the outside sales group, client communications by phone and email, and coordinating quotes, orders, and deliveries. Experience in event or hospitality settings is highly valued, along with strong Microsoft Office and CRM skills.