Strategic Enterprise Technical Account Manager

Hightouch

United States

Remote

USD 160,000 - 250,000

Full time

14 days+

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Benefits offered by this job

Equity compensation

Job summary

Hightouch is seeking a Technical Account Manager to serve as the bridge between the company and our Fortune 5000 customers. You will oversee the entire customer journey from kick-off to onboarding through ongoing success and adoption.

You will uncover customer use cases, guide them to the ideal future state, and coordinate with Sales, Support, and Engineering to deliver high-value outcomes. Strong technical curiosity and empathy are essential.

Qualifications

5–10 years of client-facing or technology-focused experience.
Experience managing technical projects with a customer-first mindset.
Strong project management and communication skills.
Ability to learn new technologies quickly and understand complex systems (SQL, databases, APIs, reporting tools).
Collaborate cross-functionally with different teams and handle high-pressure scenarios.

Responsibilities

Own the retention and expansion of Enterprise customers.
Collaborate with Sales to drive adoption in large organizations.
Lead onboarding and project management to deliver value from Hightouch products.
Provide proactive technical guidance across all products.
Escalate and resolve technical issues with Support and Engineering.
Surface use cases and feedback to Engineering to improve the platform.