Strategic Enterprise Tech Account Director

CBRE; Helena (MT); On-site; USD 175,000 - 225,000; Full time

Benefits offered by this job

401(k)

Medical insurance

Dental insurance

Vision insurance

Life insurance

Job summary

CBRE is seeking an Account Director to lead an enterprise technology portfolio, establishing trusted relationships and driving growth across opportunities from discovery to renewal. The role emphasizes strategic account plans, revenue ownership, and cross-functional leadership to deliver AI-enabled workplace technology solutions.

The ideal candidate brings 7+ years in enterprise tech account management, strong communication, and a track record in complex contracts and Microsoft ecosystem

Qualifications

• 7+ years of experience in enterprise technology account management or related client-facing technology roles.
• Experience selling or expanding technical services in an enterprise environment.
• Demonstrated success leading strategic client relationships and driving account growth, stakeholder engagement, and commercial outcomes.
• Ability to translate technology capabilities into business value and influence executive-level conversations.
• Demonstrated experience with complex contract processes.
• Strong communication, relationship management, negotiation, and cross-functional collaboration skills.
• Experience supporting strategic Microsoft technology programs, Microsoft 365 ecosystems, or enterprise workplace technology initiatives.
• Experience creating account plans, business reviews, proposal narratives, stakeholder-facing materials, service quality updates, or growth plans.
• Demonstrated ability to evaluate, champion, and implement AI-driven solutions that improve productivity, streamline operations, and enable technology teams to deliver greater impact at scale.
• Experience supporting large, matrixed enterprise clients or strategic accounts.
• Bachelor's degree or equivalent combination of education and relevant professional experience.

Responsibilities

• Serve as the primary relationship lead for assigned enterprise technology accounts, maintaining proactive communication, stakeholder confidence, and clear escalation paths across cross functional teams.
• Provide leadership for the account team. While the role does not include direct people management responsibilities, it is accountable for ensuring team members understand priorities, meet internal standards, fulfill client commitments, and deliver a consistent stakeholder experience.
• Develop and maintain strategic account plans that align client business priorities, technology roadmaps, service investments, and growth opportunities.
• Own account revenue, retention, and growth objectives, including renewals, service expansion, and new opportunities.
• Create demand by identifying unmet business needs, service gaps, stakeholder priorities, and opportunities to expand existing technology services or launch new advisory/project work.
• Lead product demonstrations, discovery workshops, roadmap sessions, executive briefings, innovation conversations, or lightweight pilots.
• Guide the commercial lifecycle, including discovery, solution shaping, pricing, proposals, statements of work, amendments, and renewals.
• Monitor account satisfaction, service quality, commercial commitments, delivery risks, and escalation needs.
• Understanding of outsourced services, supplier/partner agreements, cybersecurity or compliance requirements, and enterprise procurement practices.

Skills

Enterprise account mgmt

Relationship management

Strategic account planning

Executive communication

Negotiation

Cross-functional collaboration

AI-driven solutions

Microsoft ecosystem

Contract processes

Education

Bachelor's degree or equivalent

Job description

CBRE is seeking an Account Director to lead an enterprise technology portfolio, establishing trusted relationships and driving growth across opportunities from discovery to renewal. The role emphasizes strategic account plans, revenue ownership, and cross-functional leadership to deliver AI-enabled workplace technology solutions.

The ideal candidate brings 7+ years in enterprise tech account management, strong communication, and a track record in complex contracts and Microsoft ecosystem